Join Gamma as a Technical Support Engineer to resolve complex issues and enhance user experience for millions.
Posted by employer 10 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
AI in the day-to-day
Discover and iterate on improvements to internal AI tools to multiply the team's productivity.
Requirements
- Experience
- 1–2 years
- Education
- No formal education required
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In this role, the Technical Support Engineer at Gamma addresses complex technical issues, ensuring a seamless experience for millions of users. The position requires strong troubleshooting skills and familiarity with APIs, as well as the ability to communicate effectively with both technical and non-technical audiences. Ideal candidates will have 1–2 years of experience in technical support or QA, preferably within a startup environment. The team emphasizes collaboration and has a vibrant in-office culture, fostering creativity and connection.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Gamma's career page.
- Gamma has 31 other open roles including Software Engineer, Full Stack, Senior Product Designer, Sales Manager.
- 1670 active AI roles on Joblaze right now.
- 21 active Intercom roles on Joblaze right now.
- Salary band is in line with the typical range for comparable tech roles (median ~$126,887).
- Pays more than 24% of the 683 salaried AI roles we track (median $160,000). See AI salary trends
Quick facts
- Is the Technical Support Engineer role remote?
- It's hybrid — Gamma expects some on-site time in San Francisco.
- What's the salary range?
- Gamma lists $120,000–$165,000 for this role.
- How much experience is required?
- 1–2 years of relevant experience for this Technical Support Engineer role.
- Where is the role based?
- Gamma is hiring for this position in San Francisco.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Intercom.
- What seniority level is this role?
- Gamma targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer role at Gamma.
From the original posting
About the role
As the technical backbone of Gamma's support team, you'll resolve complex issues and ensure millions of users have an excellent experience with the product. That means responding to escalations, debugging tricky problems, collaborating with engineering to fix bugs, and building the technical resources that help users help themselves. Your work directly impacts user satisfaction and feeds back into product improvements.
Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale. You'll also proactively monitor user-generated content to identify potential abuse or policy violations, helping keep Gamma a safe and trusted platform.
Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.
What you'll do
Respond to technical customer inquiries and support escalations via email and chat in Intercom
Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills
Discover and iterate on improvements to internal AI tools to multiply the team's productivity
Collaborate with engineering and design to surface product improvements and deliver effective solutions
Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides
Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations
What you'll bring
1–2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills
Excellent written and verbal communication, with the ability to explain complex topics clearly to non-technical users
Ownership mindset and comfort in a player-coach role, with strong initiative and follow-through
Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development
Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have)
Compensation range:
The base salary for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $120K - $165K plus benefits & equity.
Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.
If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people.