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Technical Support Manager - Hadoop Observability & Open Data Platform

Manage the Technical Support team at Acceldata to enhance customer satisfaction and drive product value globally.

Location
Bengaluru
Compensation
Not disclosed
Level
lead
Type
full time

Posted by employer 3 months ago

First seen on Joblaze 1 week ago

Last verified on the company career page 1 day ago

Apply at Acceldata → Save job Scanned from acceldata.io

Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.

Joblaze summary

The Technical Support Manager at Acceldata plays a vital role in enhancing customer satisfaction by overseeing a team that supports clients throughout the product lifecycle. This position requires strong skills in customer relationship management and technical support, particularly in the context of Hadoop observability and open data platforms. Ideal candidates will have a background in technical support management and experience in fostering cross-functional collaboration. Acceldata emphasizes a cohesive customer experience, making this role essential for driving value and ensuring effective product deployment.

Quick facts

What seniority level is this role?
Acceldata targets lead candidates for this position.
Is this full-time or contract?
Full-time for this Technical Support Manager - Hadoop Observability & Open Data Platform role at Acceldata.

From the original posting

Position Summary    The Manager - Technical Support at Acceldata is a crucial role to ensure that our customers are satisfied with our products and services. TSM responsibilities include supporting customers as they transition from sales prospects, providing ongoing support during various stages of the product lifecycle, liaising internally with R&D, Accounts, and Sales to provide a cohesive customer experience, and building close relationships that are mutually beneficial for customers and Acceldata.   This position will report to the Director, Global Technical Support. You will manage the team that directly interacts with our existing clients, identifies ways that Acceldata’s service can improve their business and be responsible for demonstrating and driving that value towards customers globally. The Technical Support Manager will establish excellent cross-functional relationships with other Acceldata leaders to ensure that all Acceldata products & services are deployed in a manageable and supportable way.

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