Own the telephony operations at Salient to ensure calls reach borrowers effectively.
Posted by employer 10 hours ago
First seen on Joblaze 3 hours ago
Last verified on the company career page 3 hours ago
What you'll build
- Manage number reputation
- Optimize connect-rate
- Resolve spam labeling and call filtering
- Maintain relationships with telephony vendors
- Coach customers on dialer configurations
Must have
- Owned number reputation for high-volume calling
- Understand STIR/SHAKEN and CNAM
- Managed carrier and CPaaS vendors
- Comfortable with SQL and CDRs
- Clear communication with compliance teams and engineers
Nice to have
- Experience with Telnyx, Twilio, Bandwidth
- Experience with branded calling
- Background in outbound contact-center operations
- Knowledge of SIP and telephony
Practical constraints
- Works around 60 hours per week
- Four days spent collaborating in person
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
The Telephony Specialist at Salient is responsible for ensuring that calls effectively reach borrowers by managing number reputation and optimizing connect rates. This role requires expertise in telephony systems, including familiarity with STIR/SHAKEN and carrier analytics, as well as strong SQL skills for data analysis. Ideal candidates will have a background in high-volume calling operations and experience with telephony vendors like Telnyx and Twilio. Salient's fast-paced environment emphasizes ownership and collaboration, making it suitable for those who thrive under pressure.
Joblaze insights
Quick facts
- Is the Telephony Specialist role remote?
- No — this is an on-site role in San Francisco, United States.
- Where is the role based?
- Salient is hiring for this position in San Francisco, United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, CDR, SQL, Telnyx, Twilio, telephony.
- What seniority level is this role?
- Salient targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Telephony Specialist role at Salient.
From the original posting
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Actively expanding into new financial services segments
Building together in person in San Francisco
About the Role
We're hiring a Telephony Specialist to own whether Salient's calls reach borrowers. You'll manage number reputation, connect-rate optimization, spam labeling and call filtering, and our relationships with telephony vendors such as Telnyx and Twilio. You'll work closely with our telephony infrastructure engineer, AI agent engineers, customer success, legal, and lender customers.
This is an ownership role. You will define how we measure connect rate, find problems before customers do, and fix them with carriers, analytics providers, and our own team.
What You'll Own
• Number reputation: registration, attestation, CNAM, analytics-engine standing, monitoring, remediation, and number lifecycle.
• Connect-rate optimization by customer, carrier, number, geography, and time of day, with rigorous measurement and experimentation.
• Detecting and resolving spam labeling, carrier blocking, and call filtering.
• Relationships with Telnyx, Twilio, and other carriers: provisioning, porting, routing, pricing, escalations, and new-vendor evaluation.
• Dashboards, alerts, and runbooks that let number health scale with our customer base.
• Clear deliverability reporting and recommendations for lender customers.
• QA on every telephony change: spot-checking call recordings for dead air and choppy audio, and confirming callbacks to new outbound numbers reach the customer's call center or Taylor.
• Coaching customers on configuring Salient dialers or third-party dialers to get the best results and lowest call abandonment rates.
What We're Looking For
• You've owned number reputation or outbound deliverability for a high-volume calling operation.
• You understand STIR/SHAKEN, CNAM, carrier analytics engines, and remediation processes.
• You've managed carrier and CPaaS vendors, and you know how to escalate effectively.
• You're comfortable with SQL and CDRs, and you measure before you change things.
• You communicate clearly with lender operators, compliance teams, and engineers.
• You verify changes yourself with test calls and recordings rather than assuming they worked.
Nice to Have
• Experience with Telnyx, Twilio, Bandwidth, or other carrier networks.
• Experience with branded calling, Rich Call Data, or caller-ID registration programs.
• Background in outbound contact-center operations.
• You know enough SIP and telephony to diagnose problems and brief engineers precisely.
Why This Role
Salient's AI agents can only help borrowers who pick up. You will own the part of the platform that decides whether they do, and build the practices that keep our calls trusted as volume grows.
Standard company text repeated across Salient's postings is omitted here.