What's the salary range?

Suno lists $128,000–$168,000 for this role.

How much experience is required?

At least 5 years of relevant experience for this Trust & Safety Operations Manager role.

What seniority level is this role?

Suno targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Trust & Safety Operations Manager role at Suno.

Joblaze summary

The Trust & Safety Operations Manager at Suno oversees the daily enforcement operations related to content moderation, ensuring efficiency and quality in decision-making processes. This role requires expertise in managing vendor performance, operational metrics, and training programs to maintain high standards in a rapidly growing environment. Ideal candidates have over five years of experience in Trust & Safety or content moderation, with a strong background in managing teams and accountability for performance outcomes. Suno's focus on AI-driven music creation adds a unique dimension to the role, emphasizing the importance of human judgment in automated systems.

Joblaze insights

Listed yesterday — first seen on Joblaze September 19, 2026. Last confirmed on Suno's careers page September 19, 2026.
Salary band is below the typical range for Management roles (median ~$175,000).
Starts above 21% of 490 comparable senior management roles in United States we track (median $159,100 across 133 companies).

Quick facts

What's the salary range?: Suno lists $128,000–$168,000 for this role.
How much experience is required?: At least 5 years of relevant experience for this Trust & Safety Operations Manager role.
What seniority level is this role?: Suno targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Trust & Safety Operations Manager role at Suno.

From the original posting

Listen to the Suno version of this role! https://suno.com/s/bWZ30M98bvirsCPq

The role

You will own the operating floor of Trust & Safety at Suno: review queues, vendor capacity, quality programs, SLAs, and escalation workflows. Our enforcement system blends automated decisioning with human judgment, and your job is to make the human side of that system fast, accurate, and worth every dollar it costs. You will report to our Trust & Safety lead and work closely with Product, Eng, Legal, Comms, and the broader Operations team.

What you'll do

Run day-to-day enforcement operations: queue health, latency, SLA attainment and escalation handling across all content categories.
Own vendor and BPO performance: capacity forecasting, quality enforcement, contract performance and site management.
Build and run the training, QA, and calibration program that keeps decision quality measurable and improving.
Manage capacity planning against rapid volume growth, including the tradeoffs between headcount, vendor spend, and automation.
Define tooling requirements for reviewer workflows and partner with Engineering to ship them.
Support reviewer wellness and resilience programs for the teams doing the hardest work on the platform.

What you'll bring

5+ years in Trust & Safety, content moderation, or CX operations, including 2+ years directly managing reviewers or vendor teams.
Ownership of operational metrics you can speak to concretely: SLA attainment, queue latency, QA scores, cost per decision, reviewer utilization.
Hands-on vendor or BPO management with real performance accountability, not just relationship handling.
Experience building or running a QA and calibration program with measurable decision-quality outcomes.

Nice to have

Operating experience alongside ML-assisted enforcement: queue routing on model scores, human-in-the-loop workflows.
Reviewer wellness and resilience program exposure.
UGC or generative AI platform background.

Perks & Benefits

Company Equity Package
16 Weeks of Paid Parental Leave
Creative Education Stipend
Generous Commuter Allowance
In-Office Lunch (5 days per week)

Compensation and benefits

$128K -$168K

Standard company text repeated across Suno's postings is omitted here.