Join Strive Health as a Virtual Medical Back Office Coordinator to support clinic operations and enhance patient care.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Joblaze summary
The Virtual Medical Back Office Coordinator at Strive Health plays a crucial role in supporting clinic and mobile operations by managing patient communications, verifying insurance, and ensuring accurate documentation of member engagements. This position requires proficiency in electronic medical records and strong customer service skills, making it suitable for individuals with at least two years of relevant experience. The role is ideal for those who can thrive in a fast-paced environment and demonstrate empathy while addressing patient needs.
Quick facts
- Is the Virtual Medical Back Office Coordinator - Eastern Time Zone role remote?
- It's hybrid — Strive Health expects some on-site time in United States.
- What's the salary range?
- Strive Health lists $22–$25 for this role.
- How much experience is required?
- At least 2 years of relevant experience for this Virtual Medical Back Office Coordinator - Eastern Time Zone role.
- Where is the role based?
- Strive Health is hiring for this position in United States.
From the original posting
How You’ll Make An Impact
Benefits & Perks
What You’ll Do
As the Virtual Medical Back Office Coordinator, you will be responsible for providing general administrative support to clinic and mobile operations. This position reports to the Lead, Virtual Medical Back Office Coordinator.
The Day to Day
- Answer incoming phone calls in a fast paced/high volume environment.
- Achieve daily goals consistently as outlined by management.
- Listening actively to patients’ concerns, understanding their needs, and provide accurate information.
- Perform registration and insurance verification/updates for patient visits.
- Tracks member consents of enrolled and engaged members.
- Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.
- Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials.
- Completes ongoing training to further skills and development.
- Ensures all member engagements are documented accurately.
- Assist with special projects outside of normal scope of responsibility when necessary.
Minimum Qualifications
- 2+ years combined of related education, experience, or certification.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
- Ability to travel and be on-site to meet business needs.
Preferred Qualifications
- Experience using electronic medical records.
- Bilingual Spanish-speaker.
- Excellent Data Entry skills
- Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).
- Demonstrates excellent customer service skills.
- Works collaboratively with other team members.
- Strong ability to demonstrate empathy, build relationships and discover patients’ needs.
- Excellent oral/written communication skills to ensure information continuity.
Hourly Range: $22.12 - $25.00
Final compensation will be determined based on location, experience, and qualifications.
Standard company text repeated across Strive Health's postings is omitted here.