Join Airbnb as a WFM Analyst to manage workforce metrics and improve operational efficiency in a dynamic environment.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 week ago
Skills & Technologies
Requirements
- Experience
- 5+ years
Not disclosed in this posting: work arrangement, visa sponsorship.
Benefits
Joblaze summary
The WFM Analyst at Airbnb focuses on managing workforce metrics and queue management, ensuring effective communication of strategies across teams and partners. This role requires strong analytical skills, proficiency in data collection and reporting, and familiarity with tools like Genesys WFM and Excel. Ideal candidates have at least five years of experience in workforce management and possess a proactive approach to problem-solving. The position demands adaptability in a fast-paced environment, making it suitable for seasoned professionals looking to contribute to a dynamic team.
Joblaze insights
- Listed 7 days ago on Joblaze — tracked directly from Airbnb's career page.
- Airbnb has 186 other open roles including Staff Software Engineer, Data Catalog, Internal Communications Lead, Lead Advanced Analytics, Product.
- 1198 active Salesforce roles on Joblaze right now.
- 449 active Excel roles on Joblaze right now.
- 411 active Tableau roles on Joblaze right now.
- Typical Salesforce salary we track runs $93,074–$165,000 (median $128,000, across 629 roles). See Salesforce salary trends
Quick facts
- What's the salary range?
- Airbnb lists INR 770,000–INR 970,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this WFM Analyst role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Excel, Genesys WFM, Google Sheets, IEX, Salesforce, Superset.
- What seniority level is this role?
- Airbnb targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this WFM Analyst role at Airbnb.
From the original posting
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.
What you’ll do
- Understanding of workforce metrics (SLA, shrinkage, occupancy, adherence, AHT, etc.) with an ability to incorporate insights into planning
- Deep execution on Queue management, while effectively communicating strategies, processes across Broader Airbnb team and our Outsourced Partners
- Strong skills in information gathering, data collection with analysis, and reporting SLA performance to broader domains
- Performance reporting with strong footprint of WFM metrics, RCA with supported narratives using trends and current performance
- Support site-level resources with real-time management of schedule adherence and analyze performance data to identify opportunities to operate more effectively and efficiently
- Communicate clearly and empathetically around strategies and business needs; build trust and transparency
- Self-starter/Teamwork abilities: Workforce analyst must be able to work independently as well as function effectively as a member of a team
- Ability to handle dynamic situations: They require the ability to work effectively in a fast-pace situation and to handle multi-dimensional work, as well as to adapt to rapid changes in information, process, direction, or immediate workflow
What you need to succeed
- Well-developed problem-solving and analytical skills
- Minimum 5 years WFM experience with hands-on experience on Queue management, understanding of scheduling with ability to read data as trend analysis.
- Comfortable working as an RTA
- Proactive problem solver; able to see big picture and streamline current processes while planning for business improvements
- Effective communicator and relationship builder
- Able to travel to other offices nationally and internationally on occasion
- Work weekends and holidays as business needs
- Strong attention to detail
- Experience with Genesys WFM or similar applications (i.e.,IEX, Tableau, Superset, Salesforce)
- Ability to learn & manage multiple technical systems
- Solid knowledge of Excel and Google sheet
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.