Workplace Experience Manager

About this role

The Workplace Experience Manager owns the day-to-day experience of Faire’s San Francisco office experience - ensuring the workplace is reliable, well-run, and reflective of Faire’s culture, so teams can do their best work.

You’ll lead the daily operations for the SF office: managing vendors and the workplace budget, overseeing an on-site Workplace Concierge, providing light-touch IT support, and designing meaningful moments - from everyday touches to signature events - that reinforce Faire’s culture and priorities. This role blends hospitality with operational discipline and calls for both hands-on execution and systems thinking. You’ll partner closely with your leader on strategy, major budget tradeoffs, while owning how the office actually runs day-to-day.

This role reports to the Sr. Manager, Global Workplace Experience, and requires full-time presence in our San Francisco office five days per week.

What you’ll do

Workplace Operations & Facilities

• Own daily operations of the San Francisco office, ensuring the space is safe, clean, organized, and fully functional.
• Serve as the primary liaison to building management for facilities and maintenance; on-site point of contact for repairs, improvements, and vendor access
• Manage and direct the on-site Workplace Concierge and Mailroom Lead, setting clear priorities and service standards.
• Maintain office documentation and operational playbooks aligned with global standards.
• Monitor and respond to workplace-related requests (Jira, Slack, email) with urgency and follow-through.

Vendor Management & Budget Accountability

• Manage all workplace vendors (janitorial, porter, catered lunch & pantry program, plant services, mailroom, etc.), holding partners accountable to defined quality and service expectations.
• Own the San Francisco workplace budget, tracking budget vs. actuals and ensuring spend aligns with strategic priorities.
• Make thoughtful trade-offs to remain within budget while maintaining experience standards.
• Partner with Procurement and global Workplace leadership to drive consistency, efficiency, and smart cost management.

Community & Signature Events

• Plan and execute quarterly signature events and customer visits in San Francisco, including community give-back days, team onsites, and more.
• Lead the planning & execution of the annual end-of-year celebration.
• Create inclusive, well-executed experiences that strengthen connection and reinforce culture.
• In partnership with the Employee Experience and People Ops teams, coordinate the first-day experience for new hires.

IT & Technical Support (On-Site)

In partnership with IT:

• Provide first-line support for basic technical issues (equipment restarts, room troubleshooting, meeting setup).
• Support company-wide meetings and high-visibility events from a technical standpoint.
• Triage and respond to Jira tickets, escalating when necessary.
• Ensure conference rooms and shared technology are reliable and meeting-ready.

Qualifications

• 3-6 years of experience in Workplace, Facilities, Office Operations, Hospitality, or a related field
• Experience supporting the operations of a high-traffic office with multiple vendors
• Demonstrated experience managing vendors and owning a budget
• Comfortable providing basic IT troubleshooting and supporting AV systems
• Strong project management skills, including event execution
• Experience managing on-site staff or contractors preferred
• Highly organized, detail-oriented, and able to operate independently.
• Clear communicator who works effectively across teams and with external partners
• Proficiency with Google Workspace, Slack, Jira, and related tools
• Bonus: experience working within a global workplace team

Why you'll love working at Faire

• We are entrepreneurs: We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using tech and machine learning to level the playing field: We are using the power of technology and data to connect brands and boutiques from all over the world, building a thriving community of over 100,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie, not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: We always find a way to get the job done and come up with creative solutions to whatever problems are standing in our way. People at Faire are insatiably curious. We lead with curiosity and data in our decision making and reason from a first principles mindset.

Salary Range:

San Francisco: the pay range for this role is $104,000 - $143,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.