"issue management" Jobs

Own customer-facing responses to restore trust in the platform after significant product concerns in a senior management role.

Join MongoDB as an Escalation Manager to drive resolution of critical technical issues in a fast-paced environment.

Manage and scale the operational layer across Mercury's credit card products, focusing on underwriting and collections.

Lead the support operations systems at Cursor, focusing on technical and operational improvements in a hands-on role.

Lead the policy and controls governance program at MongoDB, ensuring compliance and audit readiness in a fully remote role.

Join Block as a senior program manager to scale issuer partnerships and drive innovative financial product experiences.

Own the implementation process for enterprise customers at a remote-first company focused on software craftsmanship.

Serve as the West Coast anchor for MongoDB's Global VIP Support, ensuring seamless tech support for the CEO's direct reports.

Lead customer missions at Northwood Space, ensuring successful onboarding, integration, and ongoing support.

Lead the EMEA Incident & Escalation Management teams at MongoDB, ensuring smooth operations and resolving technical hurdles for clients.

Lead the Critical Accounts program and Customer Health Platform at MongoDB, focusing on customer insights and risk management.

Own the field motion for Identity Threat Protection launch and transition into permanent ownership of the identity product area.

Lead a team of billing agents in a remote role, focusing on performance metrics and operational programs in a developer tools company.

Join Neon as a Payment Operations Manager to shape and scale payment operations for game publishers globally.

Lead the Materials Management team at SpaceX to ensure efficient logistics for the Starship program.

Lead Anthropic's crisis management program to enhance organizational resilience and response capabilities.

Lead technical delivery for enterprise customers at Airtable, managing complex engagements and driving AI workflow transformation.