Senior Escalation Management Jobs

Manage the AMER Technical Support Engineering team, ensuring quality escalation processes and exceptional customer experiences.

Lead threat assessment and management for Coinbase, ensuring the safety of employees and operations through intelligence-led strategies.

Lead threat assessment and management for Coinbase, ensuring the safety of employees and operations in a dynamic environment.

Lead threat assessment and management for Coinbase's Security organization, ensuring safety through intelligence-led case management.

Lead incident response efforts at a fast-growing AI company, shaping processes and communication during security and reliability incidents.

Own the vision and strategy for Issue Management and Exception Management as a Senior Product Manager at Vanta.

Drive innovation as a Senior Product Manager at a fast-growing cybersecurity company focused on AI-native solutions.

Lead incident response efforts at a fast-growing AI company, shaping processes and communication for security and reliability incidents.

Own the operational rhythm of the Mid-Market business, driving execution and accountability for the sales team.

Lead incident management efforts at Cockroach Labs, ensuring timely resolution and communication during high-severity incidents.

Lead Figma's security operations program, enhancing detection and response capabilities in a fully remote role.