Account Manager

The Role:

The mission of an Account Manager (Care Transformation) is to build strong, long-term partnerships that drive meaningful positive change for providers, patients, and administrators across the healthcare landscape. You'll own your accounts from enterprise signature forward — retain, expand, renew — including the commercial outcomes that come with them. Working closely with leaders across health systems, you'll deepen adoption of Ambience from initial enterprise rollout into new care settings and new products. Your goal is to ensure Ambience delivers measurable clinical and financial outcomes as we grow our partnerships. As a trusted advisor, you'll align executive priorities with frontline needs to ensure Ambience enables better care at scale.

What You'll Do:

• Own the commercial trajectory of every assigned account. You'll protect and grow revenue through renewals and expansions, build renewal readiness well ahead of contract expiration, qualify expansion opportunities as they emerge, and run the commercial boundary with Sales cleanly.

• Take the handoff and run. You'll accept ownership of accounts at enterprise signature — stakeholder map, relationship history, deal context — and drive adoption, utilization, and executive engagement across the deployed footprint from day one.

• Build high-trust partnerships with clinical, operational, financial, and IT leaders across your accounts. You'll be the face of Ambience to our health system customers, earning the confidence of stakeholders from the C-suite to the front line and turning alignment into momentum.

• Open new ground inside your accounts. You'll generate demand for new products and care settings — building clinical champions, running new-SKU pilots, and producing the proof points that convert into expansion.

• Shape and deliver clear ROI narratives that speak to what health systems care about. You'll align stakeholders on value methodology early, own QBRs and executive readouts, and build the economic evidence behind every expansion and renewal.

• Set the account strategy and keep an honest view of account health. For each account you'll put the strategy on paper — customer context, partnership assessment, path forward, quarterly goals — and maintain a scorecard that rates partnership strength on evidence, not sentiment.

• Make us better, together. You'll capture repeatable playbooks and account frameworks to help the entire Care Transformation team level up.

Who You Are:

• 8+ years of experience in strategic account management, healthcare transformation, health tech implementation, or healthcare management consulting. You've worked closely with provider organizations and know how to navigate complex health systems.

• You have owned commercial outcomes directly — renewals, expansions, pricing and packaging decisions, and contract negotiation. You've been in the negotiation, not next to it.

• Proven track record of managing and expanding enterprise partnerships — you've led post-sale motions, grown deployed footprints into enterprise-wide relationships, and built champions across clinical, operational, and executive teams.

• Exceptional communicator with the ability to switch fluently between clinical, operational, and financial language. You know how to meet stakeholders where they are and communicate with clarity and credibility across functions.

• Comfortable operating independently in high-ambiguity environments. You bring structure where none exists, anticipate roadblocks, and take ownership without waiting for instructions.

• Deeply mission aligned — you care about fixing what's broken in healthcare and are motivated by working with a team that shares that urgency.

This role requires up to 30% travel. Travel will include onsite support during key customer events, stakeholder meetings, and QBRs across the U.S. All travel expenses are covered in accordance with Ambience's travel policy.

• Work on mission-critical AI technology that directly improves clinicians’ day-to-day lives and health system financial health across some of the most complex, high-stakes workflows in the world.

• Comprehensive medical, dental, and vision coverage for you and your dependents

• Parental leave to support your family needs