Account Manager - Federal
Join Mattermost as a Federal Account Manager to drive account expansions and renewals in a remote-first environment.
Posted by employer 2 days ago
First seen on Joblaze 14 hours ago
Last verified on the company career page 14 hours ago
What you'll build
- Lead expansions within existing accounts
- Identify upsell and cross-sell opportunities
- Manage inbound expansion requests
- Own renewals requiring active customer engagement
- Collaborate cross-functionally for renewals
Must have
- 3–5+ years of experience in sales or account management
- Proven ability to run multiple sales cycles in parallel
- Strong discovery, communication, and deal execution skills
- Experience using CRM systems
Nice to have
- Experience selling into US Federal or regulated environments
- Exposure to Federal procurement or partner-led sales motions
- SaaS or enterprise technology sales experience
Practical constraints
- This role may require obtaining and maintaining a U.S. government security clearance
Requirements
- Experience
- 3–5 years
Not disclosed in this posting: visa sponsorship.
Joblaze summary
The Federal Account Manager at Mattermost is responsible for managing account expansions and renewals within the federal sector, focusing on customer engagement and identifying upsell opportunities. This role requires strong sales skills, experience with CRM systems, and familiarity with the federal procurement process. Ideal candidates have 3-5 years in sales or account management, particularly in regulated environments. Mattermost operates as a remote-first company, emphasizing collaboration and cross-functional teamwork.
Joblaze insights
- Listed today on Joblaze — tracked directly from Mattermost's career page.
- Mattermost has 14 other open roles including Senior Account Executive - Federal (US ARMY), Senior Account Executive - Federal (Intelligence Community Focus), Senior Mobile Engineer .
- Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
Quick facts
- Is the Account Manager - Federal role remote?
- Yes — Mattermost lists this as a fully remote position.
- What's the salary range?
- Mattermost lists $100,000–$130,000 for this role.
- How much experience is required?
- 3–5 years of relevant experience for this Account Manager - Federal role.
- What seniority level is this role?
- Mattermost targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Account Manager - Federal role at Mattermost.
From the original posting
We are seeking an experienced and results-driven Federal Account Manager (AM) who is collaborative, territory-aligned sales role that operates alongside Federal Account Executives (AEs). AMs independently manage defined Federal expansion and renewal motions while exercising sound judgment on when to partner with AEs on larger or more complex opportunities.
Responsibilities Include
Expansion Ownership
- Lead expansions within existing accounts when scope and complexity allow
- Identify upsell and cross-sell opportunities through customer engagement and usage insights
- Partner with AEs on expansions that become larger, more strategic, or more complex
- Manage inbound expansion requests from existing customers (e.g., incremental license additions)
Renewal Management (Value-Driven)
- Own renewals requiring active customer engagement, risk mitigation, or expansion discovery
- Collaborate cross-functionally to ensure smooth, on-time renewals
- Become a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewals
Federal Sales & Ecosystem Exposure
- Gain hands-on experience with the Federal buying cycle and procurement considerations
- Engage with Federal System Integrators (FSIs) and partner-led opportunities
Territory Enablement & Hygiene
- Act as a capacity multiplier for Federal AEs
- Maintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accounts
- Share insights and learnings to improve territory execution
Required Background / Skills
- 3–5+ years of experience in sales, account management, renewal management, or commercial closing roles
- Proven ability to run multiple sales cycles in parallel
- Strong discovery, communication, and deal execution skills
- Experience using CRM systems (Salesforce preferred)
- This role may require the candidate to obtain and maintain a U.S. security clearance in the future.
Preferred Qualifications:
- Experience selling into US Federal or regulated environments
- Exposure to Federal procurement or partner-led sales motions
- SaaS or enterprise technology sales experience
Target Salary Range: $100,000 to $130,000 USD plus commission
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
U.S. Eligibility & Compliance
This role may require obtaining and maintaining a U.S. government security clearance. Candidates must meet federal eligibility requirements to be considered. For more information visit Security Clearances — United States Department of State
Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. For more information visit the Bureau of Industry and Security and the Directorate of Defense Trade Controls.