Conduct outbound research calls to measure hold times for prospective businesses.
Posted by employer 5 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
What you'll build
- Call prospects using an approved contact list
- Measure and record the time spent on hold
- Capture a screenshot of the call screen
- Upload or link each screenshot to the corresponding spreadsheet entry
- Verify that every entry is complete
Must have
- Clear and professional verbal communication skills
- Strong attention to detail and accuracy
- Comfortable making a high volume of outbound calls
- Basic proficiency with Google Sheets or Microsoft Excel
Nice to have
- Good time-management and organizational skills
- Prior experience in calling, lead generation, customer service, quality assurance, or data entry
Not disclosed in this posting: compensation, seniority, years of experience, work arrangement, visa sponsorship.
Joblaze summary
The AI Voice Agent at Commure is responsible for conducting outbound research calls to gather data on hold times for prospective businesses, meticulously recording findings in a spreadsheet. This role requires strong verbal communication skills and attention to detail, along with basic proficiency in Google Sheets or Excel. It is well-suited for individuals comfortable with high call volumes, ideally with a background in customer service or data entry. The position emphasizes direct impact on healthcare operations, reflecting Commure's commitment to transforming administrative processes.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze September 25, 2026. Last confirmed on Commure's careers page September 27, 2026.
Quick facts
- Is this full-time or contract?
- Part-time for this AI Voice Agent role at Commure.
From the original posting
About the Role
We are looking for a detail-oriented Voice Agent to conduct outbound research calls to prospective businesses. The primary responsibility is to measure how long each business keeps callers on hold, capture clear evidence of the call duration, and accurately record the findings in a spreadsheet.
What You’ll Do
Call prospects using an approved contact list and calling process.
Follow the provided call script and professionally navigate automated menus or reception desks.
Measure and record the time spent on hold.
Capture a screenshot of the call screen clearly showing the call duration or hold time.
Upload or link each screenshot to the corresponding spreadsheet entry.
Accurately record details such as:
Prospect or business name
Phone number
Date and time of the call
Hold start and end times
Total hold duration
Call outcome
Relevant notes
Verify that every entry is complete and matched with the correct screenshot.
Protect confidential information and follow all applicable calling, privacy, and data-handling requirements.
Escalate invalid numbers, unusual call outcomes, or data-quality issues to the supervisor.
What you have
Clear and professional verbal communication skills.
Strong attention to detail and accuracy.
Comfortable making a high volume of outbound calls.
Basic proficiency with Google Sheets or Microsoft Excel.
Ability to capture, organize, and upload screenshots.
Reliable internet connection and access to a suitable calling device.
Ability to follow scripts and documented procedures consistently.
Nice to Have
Good time-management and organizational skills.
Prior experience in calling, lead generation, customer service, quality assurance, or data entry is preferred but not required.
Standard company text repeated across Commure's postings is omitted here.