Join Razorpay as a Financial Operations Analyst to resolve merchant and bank queries related to transactions and settlements.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 3 days ago
What you'll build
- Dealing with banks for refunds and settlement issues
- Solving tickets/queries raised by merchants, customers or banks
- Reconcile transactions and refunds with the partner banks
- Work with the Tech team for fixing refund and settlement issues
- Complete tasks considering SLAs and preparation of various reports
Must have
- Bachelor’s degree
- Good communication and writing skills
- Good analytical skills
- MS Office knowledge is mandatory
- Reconciliation Experience is must
AI in the day-to-day
Basic understanding of AI to explore and use in the process.
Requirements
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
The Analyst in Financial Operations at Razorpay focuses on resolving issues related to settlements, refunds, and transactions by collaborating with banks and internal teams. Proficiency in reconciliation, analytical skills, and familiarity with MS Office are essential, along with a basic understanding of AI applications. This role is suitable for individuals with a background in finance or operations, particularly those who thrive in a fast-paced, collaborative environment. Razorpay's culture emphasizes ownership and transparency, making it an engaging workplace for proactive problem solvers.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze November 4, 2026. Last confirmed on Razorpay's careers page November 4, 2026.
Quick facts
- What seniority level is this role?
- Razorpay targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Analyst, Financial Operations role at Razorpay.
From the original posting
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
The Role -
You will have to work on issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc. You will have to deal with different Banks for quick resolution of issues.
Key Responsibilities:
- Dealing with banks for refunds and settlement issues.
- Need to closely work with the Finance team for recon and other issues.
- Solving tickets/queries raised by merchants, customer’s or banks.
- Have good knowledge of products to resolve any customer, merchant or bank issues.
- Review the open tickets assigned on FreshDesk and reply to queries related to the tickets.
- Reconcile transactions and refunds with the partner banks.
- Work with the Tech team for fixing refund and settlement issues.
- Dealing with other teams specially Support / Sales for resolution of queries.
- Handling things which impact inflow and outflow of funds at transaction level.
- Complete tasks considering SLAs and preparation of various reports on weekly and monthly basis
What do we expect from you?
- Bachelor’s degree.
- Good communication and writing skills.
- Good analytical skills.
- MS Office knowledge is mandatory
- Reconciliation Experience is must.
- Basic understanding of AI to explore and use in the process
Standard company text repeated across Razorpay's postings is omitted here.