Associate Customer Success Enablement Manager

Position Description:

We are looking for a self-motivated Associate Customer Success Enablement Manager to join Okta’s Customer First Enablement team. In this role, you will become the enablement advocate for our Scaled CS (Customer Success) organization - a fast growing function within customer success that drives value for a significant portion of our customer base. The Associate Enablement Manager will interact and collaborate across cross-functional teams including other enablement managers, product teams, and content development. This role will participate in other day-to-day Customer First Enablement activities including prioritization of enablement programs and solutioning field requests from our scaled CS internal customer. As an Associate Enablement Manager you will be responsible for identifying, creating and delivering enablement and training programs and optimization to our Scaled CS organization from onboarding and cross-skilling to everboarding.

Responsibilities:

• Successfully identify and communicate scaled CS organizational perspective and technical and role readiness.
• Understand the day-to-day of a scaled CS professional to suggest and execute new and innovative ideas/programs to your leadership team and primary stakeholder - scaled CS leadership.
• Communicate effectively and often to ensure all stakeholders are aligned and view the CS scaled enablement program as a force multiplier.
• Equip Okta customer success scale teams with the necessary product knowledge, skills, and processes to effectively drive customer conversations and increase adoption within our customer accounts.
• Take a data-driven and analytical approach to deciding on future initiatives, as well as performance management to quantify the impact of existing programs.
• Partner with other enablement staff in designing, creating and delivering enablement programs.
• Continuously engage with scaled CS team members to validate and collaborate on requirements and program results.
• Proactively seeks input and content from scaled CS teams to aid in the curation of enablement programs.
• Identify and communicate potential efficiencies and enhancements.
• Lead discovery sessions with business leaders to build and refine requirements.

Requirements:

• The single most important characteristic we are looking for is showing initiative. Be prepared to share previous examples or articulate suggestions for what you might bring to this role.
• Charismatic, great presence, and ability to prioritize and manage multiple programs.
• Ability to understand the needs of your unique audience and deliver engaging experiences.
• Ability to deliver results in a fast-moving, highly matrixed environment.
• Deep understanding of customer success and enablement strategies.
• Demonstrable communication skills, specifically presentation skills and strong executive presence.

Desired Skills and Experience:

• 5+ years of Customer Success experience or similar role in a post sales organization.
• 5+ years of enablement experience in the software industry.
• Technical proficiency provides added credibility such as holding a current Okta certification.
• Experience using Gainisight, or similar tools, is a plus.
• Ability to learn and grasp technical concepts, Industry and product knowledge is a plus.
• 1-2 years of xDR experience or experience in a similar role is a plus.
• Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills.
• Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic environment with general direction and guidance.
• Strong interpersonal skills and capable of building positive relationships across multiple teams and time zones.
• Occasional domestic travel required.
• MUST be located within 50 miles of Chicago.

Okta is an Equal Opportunity Employer.

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P22825