Join MongoDB's HR Shared Services team in Gurugram, supporting employee lifecycle processes across the Americas region.
Posted by employer 2 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 54 minutes ago
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Associate in HR Shared Services at MongoDB, the individual will manage various employee lifecycle processes, including payroll, benefits administration, and onboarding tasks. Candidates should have over three years of experience in HR operations, with a strong focus on detail and process adherence, and be comfortable using ticketing tools. This position is ideal for self-starters who can work independently in a dynamic environment, contributing to a team that supports a diverse range of HR functions across the Americas.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze September 5, 2026. Last confirmed on MongoDB's careers page November 11, 2026.
Quick facts
- Is the Associate, HR Shared Services role remote?
- It's hybrid — MongoDB expects some on-site time in Gurugram.
- How much experience is required?
- At least 3 years of relevant experience for this Associate, HR Shared Services role.
- Where is the role based?
- MongoDB is hiring for this position in Gurugram.
- What seniority level is this role?
- MongoDB targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Associate, HR Shared Services role at MongoDB.
From the original posting
The Americas HR Shared Services team comprises four members, including the team lead, and supports operations across 4 countries in the Americas region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.
Key responsibilities include payroll inputs, benefits enrolment and cancellations, reporting and reconciliations, administration of meal vouchers and transport reimbursements, handling tax-related files, and managing ad hoc documentation such as employment and visa letters. The team also supports background checks for interns, contractors, and new hires, along with onboarding, probation management, and offboarding processes.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Position Expectations
- Individual Contributor as part of the HR Shared Services team in India
- You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met
- Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments
- Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
- Assist in building and maintaining the Standard Operating Procedures for Case Management
- Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
- Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc
Key Skills & Abilities
- Experience for 3+ years in HR Operations / Shared Services in an HR Shared Services role for Americas region
- Has expertise in HR Operations with eye for detail and process adherence
- Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
- Can function independently, with minimal mentorship and supervision
- Open to work in a 24X7 role
- Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
- Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
- Ability to get into detailing the process and have an eye for detail to suggest process improvements
- Comfortable with working in a shift of 6PM-2AM
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
MongoDB is an equal opportunities employer.
Req ID: 3273537539
Standard company text repeated across MongoDB's postings is omitted here.