Job Summary

The Associate Implementation Engineer works directly with government customers to bring OpenGov cloud software to life, owning both the product configuration and the underlying data migration that make each implementation successful. This role confirms requirements, configures and tests the platform, migrates and validates customer data, and trains users, guiding customers through the full deployment journey from kickoff to go-live.

Acting as a trusted advisor with deep product knowledge and strong data and database expertise, the Associate Implementation Engineer understands each customer's goals, pain points, and workflows. This role blends hands-on technical delivery, including database schema management, ETL configuration, and scripting, with a consultative, customer-first approach, and partners across teams to ensure a smooth, high-quality implementation that maximizes the value customers realize from OpenGov.

Responsibilities

• Deploy, configure, and test OpenGov cloud software to meet the documented implementation requirements of governments across the United States

• Own customer data migration end to end, including database schema management, ETL tool configuration, and scripting as required, to ensure the product is populated with accurate, validated customer data

• Confirm customer requirements across both configuration and data, and provide guidance, assistance, and support throughout the platform configuration and integration process

• Ensure receipt of appropriate data from customers, map it to OpenGov requirements, and upload, transform, and manipulate it to generate the desired application behaviors

• Build and execute test scenarios that validate the configuration and migrated data produce accurate, expected outcomes prior to go-live

• Interact directly with government Finance staff, Budget Directors, IT personnel etc, and decision-makers, guiding them through the deployment and integration process

• Identify customer pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that improve customer workflows

• Troubleshoot configuration and data issues throughout the implementation and drive them to timely resolution

• Work closely with the Project Management, Customer Success Management, Data/Integration, and Product teams to facilitate a consistent customer experience and ensure successful projects for customers

Requirements and Preferred Experience

• 0 to 1 year of SQL scripting experience

• 0 to 1 year of Python, or similar, scripting experience

• Strong Microsoft Excel and Word skills, including using functions/formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports

• Experience with database technologies and with ETL or data-migration concepts and tools will be an advantage

• Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service mentality

• Ability to adapt to a rapidly changing product and respond strategically to customer needs

• Strong attention to detail, with the ability to validate and reconcile data for accuracy

Why OpenGov?

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Professional development and growth opportunities