Associate Renewals Manager
Maximize customer retention and execute renewal processes in a fully remote role at GitLab.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 6 days ago
What you'll build
- Maximize customer retention rates
- Execute the renewal process
- Evaluate license usage
- Understand and align customer’s business needs
- Collaborate with Sales and Customer Success Managers
Must have
- Related sales or related customer experience
- Demonstrated progressive experience with B2B software sales
- Effective communicator
- Strong negotiation, presentation and closing skills
Nice to have
- Preferred experience with technical products
- Experience with DevOps
- Experience with software development lifecycle
AI in the day-to-day
We embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows.
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
The Associate Renewals Manager at GitLab focuses on maximizing customer retention through effective communication and sales techniques, ensuring timely closure of renewals. This role requires familiarity with B2B software sales and subscription models, along with strong negotiation and interpersonal skills. It is well-suited for candidates with a background in sales or customer success, particularly those experienced with technical products in the DevOps space. GitLab emphasizes a collaborative culture, leveraging AI to enhance productivity and innovation.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 10, 2026. Last confirmed on GitLab's careers page October 28, 2026.
Quick facts
- Is the Associate Renewals Manager role remote?
- Yes — GitLab lists this as a fully remote position.
- What seniority level is this role?
- GitLab targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Associate Renewals Manager role at GitLab.
From the original posting
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
Associate Renewals Manager Responsibilities
- Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
- Execute the renewal process to ensure ARR is retained or expanded
- Evaluate license usage and complete the true-up requirements
- Understand and align customer’s business needs and goals to generate renewal quotes
- Provide renewals adminstration support to Renewals Managers, and Account Executives
- Ensure that renewals are closed on a timely basis
- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
- Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
Associate Renewals Manager Requirements
- Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
- Demonstrated progressive experience with B2B software sales
- Experience with subscription GTM approaches for customer success management and renewals
- Effective communicator, strong interpersonal and collaboration skills
- Motivated, driven and results-oriented
- Strong negotiation, presentation and closing skills
- Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
- You share our values, and work in accordance with those values.
How GitLab Supports Full-Time Employees
Standard company text repeated across GitLab's postings is omitted here.