Associate Sales Engineer

What you'll do

• Learn the Platform: Become an expert on Sierra's platform and how AI agents transform customer experiences, from agent design and workflows to integrations, so you can speak credibly with technical and business stakeholders.

• Discovery & Demos: Participate in efficient discovery calls to understand customer needs, answer technical questions (ideally in a single conversation), and grow to deliver standard product demos and account coverage for the sales team.

• Proofs of Concept: Support senior SEs in building demos and proofs of concept, and keep demo environments current and ready for customer use.

• APIs & Integrations: Educate customers on Sierra's APIs, webhooks, and integration patterns, and build and deploy scripts against a test environment on demand.

• RFPs & Collateral: Help the team respond to RFPs, RFIs, and security questionnaires, and create presentations, positioning statements, and other sales collateral.

• Partner with Sales: Advocate for your AEs and customers in internal technical conversations, join customer meetings and events, and keep CRM records and opportunity data accurate.

• Close the Loop with Product: Act as a bridge between Sales and Product, translating customer feedback into actionable input and enrolling the right customers in beta programs.

• Grow Your Craft: Complete product, sales, and process training and certifications, with structured coaching and mentorship from senior Sales Engineers.

What you'll bring

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

• 1+ years of experience in a customer-facing technical role, such as pre-sales, solutions engineering, technical support, or consulting. Strong internships or early-career experience count.

• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.

• Working knowledge of at least one of: cloud software, APIs and integrations, or networking and automation systems.

• Curiosity about how businesses run and a genuine interest in building trusted relationships with customers.

• Strong written and verbal communication, organization, and attention to detail, plus comfort with CRM tools (e.g., Salesforce) and standard productivity software.

• A collaborative, quick-learning mindset: someone who treats sales as a team sport and takes feedback well.

Even better...

• Hands-on experience with APIs/webhooks, JSON, and scripting (e.g., Python or JavaScript).

• Familiarity with AI and ML concepts, workflows, or conversational AI and customer experience platforms.

• Exposure to consultative selling, or experience responding to RFPs and security questionnaires.

• A history of tinkering, whether with hardware, sensors, or side projects, that shows you learn by building.

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Flexible (unlimited) paid time off

• Life insurance and disability benefits

• Retirement plan dependent on country of employment

• Parental leave

• Fertility and family building benefits through Carrot

• Free alphorn lessons