Is the Associate Technical Services Engineer II role remote?

It's hybrid — MongoDB expects some on-site time in Toronto.

What's the salary range?

MongoDB lists CAD 94,000–CAD 130,000 for this role.

Where is the role based?

MongoDB is hiring for this position in Toronto.

What's the tech stack?

Joblaze extracted these technologies from the posting: AWS, Azure, C++, Go, Google Cloud, Java.

What seniority level is this role?

MongoDB targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Associate Technical Services Engineer II role at MongoDB.

Associate Technical Services Engineer II at MongoDB

Joblaze summary

In the role of Associate Technical Services Engineer II at MongoDB, the engineer engages directly with customers to troubleshoot and resolve complex technical issues related to MongoDB applications and deployments. Proficiency in systems administration, distributed systems, and database architecture is essential, along with familiarity in programming languages like Java or Python. This position is well-suited for technically adept individuals who thrive in problem-solving environments and possess strong communication skills. The team emphasizes collaboration and customer advocacy, contributing to both client success and internal projects.

Joblaze insights

Listed yesterday — first seen on Joblaze October 10, 2026. Last confirmed on MongoDB's careers page October 10, 2026.
This exact title is also open at 1 other location at MongoDB: Austin.
Starts above 59% of 37 comparable mid other roles in Canada we track (median $59,088 across 14 companies).
Python appears in 13.7% of 73 comparable mid other roles in Canada; Go appears in 1.4% of 73 comparable mid other roles in Canada.

Quick facts

Is the Associate Technical Services Engineer II role remote?: It's hybrid — MongoDB expects some on-site time in Toronto.
What's the salary range?: MongoDB lists CAD 94,000–CAD 130,000 for this role.
Where is the role based?: MongoDB is hiring for this position in Toronto.
What's the tech stack?: Joblaze extracted these technologies from the posting: AWS, Azure, C++, Go, Google Cloud, Java.
What seniority level is this role?: MongoDB targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Associate Technical Services Engineer II role at MongoDB.

From the original posting

MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB applications and deployments.

The team supports the MongoDB ecosystem—including the database server, drivers, Atlas, Cloud Manager, Compass, and related services. Engineers work directly with customers to understand complex technical challenges, identify root causes, and provide practical solutions for largescale, data intensive environments.

We are looking for highly technical, insatiably curious, and adaptable engineers who enjoy understanding how systems are designed, deployed, and operated. Success in this role requires sound judgment, clear communication, initiative, collaboration, and a genuine desire to help others.

Location and working model

This role is based in Toronto and follows a hybrid working model, with a minimum expectation of three days per week in the office.

Office location: 333 Bay St., Suite 1400, Toronto, ON M5H 2R2, Canada

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

Systems administration
Distributed systems
Network Administration
Database architecture and administration
Application Architecture
Data architecture and design
Performance tuning and benchmarking
Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

Excellent communication skills, both written and verbal
Genuine desire to help people
Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
Ability to think on your feet, remain calm under pressure and solve problems in real-time
Desire and ability to rapidly learn a wide variety of new technical skills
Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

MongoDB is an equal opportunities employer.

Req. ID: 3273563161

AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward.

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.

MongoDB’s base salary range for this role in Canada is:

$94,000—$130,000 CAD

Standard company text repeated across MongoDB's postings is omitted here.