Trainer - Afternoon Shift

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

Position Objective

The Associate Trainer supports the delivery of the standardized Onboarding Core Curriculum for new employees across the CX organization. This role assists with scheduling, session logistics, and trainee documentation, while building foundational facilitation skills under the guidance of more experienced trainers.

Responsibilities

Onboarding & Training Execution

• Assist in delivering the standardized Week 1 CX-wide Core Curriculum to new hires.

• Support facilitation of instructor-led training (ILT) sessions as deployed by Enablement Partners during Weeks 2–4.

• Assist with scheduling, credential setup, and coordination of onboarding logistics.

• Document trainee progress, milestones, and completion checklists.

• Support hands-on exercises, simulations, and role-plays under trainer guidance.
  

Ongoing Training & Development

• Deliver refresher or ad-hoc training under request from Enablement Partners.

• Assist in maintaining and updating training materials for operational needs.
  

Cross-Functional Collaboration

• Work with SMEs, floor managers, and Enablement Partners to ensure training aligns with operational requirements.

• Communicate training objectives and expectations clearly to trainees and stakeholders.
  

Continuous Improvement & Feedback

• Collect trainee feedback and assist in identifying gaps in learning materials.

• Support updates to content based on QA findings, SME insights, and operational changes.

• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.

• Review and verify outcomes before submission to maintain consistency and high-quality standards.

• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Requirements

• Availability for afternoon shift (14:00–22:00 PL time)

• Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)

• 1 year of professional experience in customer success or related roles.

• Fluent Polish and strong English communication skills (written and spoken)

• Familiarity with adult learning principles and instructional methods

• Basic facilitation and classroom management skills

• Communication and active listening

• Documentation and record-keeping

• Collaboration and teamwork

• Attention to detail and accuracy

• Adaptability and flexibility

Here’s a bit about what we have to offer

• Competitive pay: 8000 - 11 000 PLN gross on CoE

• Fully paid private healthcare in LuxMed

• Access to the Worksmile platform with a monthly top-up

• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week

• A laptop and essential work equipment provided by the company

• New, modern, bright and comfortable office space in the city centre

• Access to the company’s library

• Great working atmosphere

• Chill out room with a PlayStation and games

• Free snacks and beverages in a kitchen

• Company parties and social activities

• Employee referral program

• Relocation Package within Poland

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address:
poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.

Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu:
poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie:
https://pl.spoton.com/privacy-and-cookies-policy.

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