BPO Operations Specialist, Revenue Cycle Management
Lead Commure’s overseas Revenue Cycle Management operations, focusing on team performance and process improvement.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
What you'll build
- Lead and grow Commure’s in-house overseas RCM team
- Own SLAs and KPIs for offshore operations
- Own the cost structure of overseas operations
- Design, document, and improve workflows across the revenue cycle
- Use SQL and BI tools to build dashboards and analyze operational performance
Must have
- 8+ years of experience in operations
- Direct experience managing offshore teams
- Hands-on SQL skills
- Experience with BI tools
Nice to have
- Experience in healthcare Revenue Cycle Management
- Experience with workforce management
- Exposure to automation or AI-driven operations tooling
Practical constraints
- Willingness to travel up to 20% of the time
AI in the day-to-day
Commure's platform integrates AI to automate patient and revenue workflows.
Requirements
- Experience
- 8+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The BPO Operations Specialist at Commure is responsible for overseeing the company's overseas Revenue Cycle Management operations, ensuring service levels and performance metrics are met. This role requires strong skills in SQL and BI tools, along with a systems-thinking approach to process design and management of offshore teams. Ideal candidates will have significant operational experience, particularly in healthcare, and a proven ability to enhance efficiency in distributed environments. The position involves collaboration across various departments to streamline workflows and drive accountability.
Joblaze insights
Quick facts
- Is the BPO Operations Specialist, Revenue Cycle Management role remote?
- No — this is an on-site role in Mountain View, CA.
- How much experience is required?
- At least 8 years of relevant experience for this BPO Operations Specialist, Revenue Cycle Management role.
- Where is the role based?
- Commure is hiring for this position in Mountain View, CA.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Looker, Metabase, Power BI, SQL, Tableau.
- What seniority level is this role?
- Commure targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this BPO Operations Specialist, Revenue Cycle Management role at Commure.
From the original posting
About the role
As BPO / Offshore Operations Specialist, you will own Commure’s overseas Revenue Cycle Management operations from start to finish. You’ll lead Commure’s in-house overseas RCM team and be accountable for the service levels, performance metrics, and cost of those operations. You’ll work closely with Operations, Product, Engineering, and Finance to design scalable processes, use data to find and fix bottlenecks, and make sure our offshore delivery meets the bar our clients expect. This role suits an operator who thinks in systems, is comfortable in the data, and has a track record of making distributed teams run better.
Ideally looking for candidates who are comfortable coming into our Mountain View, CA headquarters.
What You'll Do
Lead and grow Commure’s in-house overseas RCM team, including hiring, onboarding, training, career development, and performance management for team leads and frontline staff.
Own SLAs and KPIs for offshore operations, including productivity, quality, accuracy, and turnaround time. Set targets, track performance, and drive accountability.
Own the cost structure of overseas operations, including headcount planning, budgeting, forecasting, and improving cost per unit of work.
Build the operating rhythm between U.S. and overseas teams: handoffs, escalation paths, shift coverage, and regular performance reviews across time zones.
Design, document, and improve workflows across the revenue cycle, such as billing, coding, AR follow-up, denials, and payment posting, so they scale as volume grows.
Use SQL and BI tools to build dashboards, analyze operational performance, and surface insights that drive decisions.
Partner with Product and Engineering to find automation opportunities and to bring new tools and processes into offshore workflows.
Make sure offshore operations meet Commure’s security, privacy, and compliance standards, including HIPAA.
What You Have
8+ years of experience in operations.
Direct experience managing offshore teams, either at an in-house global delivery center or a BPO, including ownership of SLAs, KPIs, and operating cost.
Hands-on SQL skills and experience with BI tools such as Looker, Tableau, Power BI, or Metabase.
A systems-thinking approach to process design, with experience turning ambiguous or broken workflows into documented, repeatable, measurable processes.
Strong communication skills and the ability to lead across time zones and cultures.
Comfort working in a fast-moving environment with high ownership and accountability.
Willingness to travel up to 20% of the time, including international travel to our overseas sites.
Bonus
Experience in healthcare Revenue Cycle Management (billing, coding, AR, denials management, or payment posting).
Experience with workforce management, capacity planning, or building an offshore team from early stages.
Exposure to automation or AI-driven operations tooling.
Standard company text repeated across Commure's postings is omitted here.