Business Intelligence Manager
Join Twitch as a Business Intelligence Manager to drive data insights and operational reporting for Trust & Safety and Customer Experience.
Skills & Technologies
AI in the day-to-day
Track the impact of CT's AI automation programs on volumes, costs, and operational capacity.
Requirements
- Experience
- 3+ years
Benefits
Joblaze summary
The Business Intelligence Manager at Twitch plays a crucial role in transforming operational data into actionable insights that guide decision-making within the Community Trust department. This position requires expertise in SQL and data visualization tools, along with a strong background in business intelligence and operational reporting. Ideal candidates will have experience in cross-functional environments and a knack for communicating complex findings to diverse audiences. The role is part of a small, impactful team focused on enhancing safety and customer experience through data-driven strategies.
Joblaze insights
- Listed today on Joblaze — tracked directly from Twitch's career page.
- Twitch has 66 other open roles including Customer Experience Specialist, Customer Experience Specialist, Business Intelligence Manager.
- 1092 active SQL roles on Joblaze right now.
- 193 active Tableau roles on Joblaze right now.
- 155 active Looker roles on Joblaze right now.
- Salary band is below the typical range for Data Science roles (median ~$180,000).
Quick facts
- What's the salary range?
- Twitch lists $82,700–$129,800 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Business Intelligence Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Tableau, Quicksight, SQL, Looker.
- What seniority level is this role?
- Twitch targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Business Intelligence Manager role at Twitch.
From the original posting
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Team
Community Trust (CT) exists to foster an environment where streamers and their communities thrive, while proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement, fraud prevention, and customer experience.
Within Customer Trust, the Strategic Intelligence & Governance (SIG) team is the strategic and enablement backbone of the department, where we ensure the business is set up correctly, measure whether it's working, surface insights to drive decisions, and provide the tools that power CT's day-to-day operations. The Business Intelligence function owns CT's data infrastructure, dashboards, financial analysis, and operational reporting, ensuring leadership has the insights they need to make informed decisions across the organization.
About the Role
As the Business Intelligence Program Manager, you will join a small, high-impact team responsible for CT's data infrastructure, operational reporting, analytical insights, and dashboards. You will translate operational data into clear insights that help leadership and partners make informed decisions across Trust & Safety (T&S) and Customer Experience (CX). You will also be responsible for CT’s financial operations, including operational expenses, workforce management, and regular financial reviews.
You Will:
- Own and maintain CT's core KPI dashboards and data infrastructure, ensuring leadership has accurate, timely visibility into operational performance across T&S and CX.
- Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers.
- Develop cost and demand forecasting models that inform vendor staffing decisions, budget planning, and capacity allocation across CT's outsourcing operations.
- Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources, manage a centralized data request intake process, and ensure dashboards are built on scalable infrastructure.
- Track the impact of CT's AI automation programs on volumes, costs, and operational capacity, surfacing findings and recommendations to your manager and stakeholders.
You Have:
- 3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment
- Proficiency in SQL and at least one data visualization tool (QuickSight, Tableau, Looker, or similar)
- Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making
- Experience with cost modeling, demand forecasting, or workforce management analytics
- Strong written and verbal communication, with comfort presenting findings to senior managers and cross-functional partners
Bonus Points
- Experience in Trust & Safety, content moderation, customer experience operations, or platform integrity
- Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning
- Experience quantifying the impact of automation or AI initiatives on operational volumes and costs
- Comfort with ambiguity; you've taken undefined data problems and structured them into clear analytical frameworks with owners and deliverables
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9212
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.