Care Coordinator

General Medicine is a digital healthcare company with the vision of providing patients access to the best care for them, anytime, anywhere. Our patients are tech-savvy and frequently use online messaging services for their needs, with a heavy emphasis on convenience. We provide value by providing personalized services that are uniquely tailored to their specific needs, preferences, and expectations. We are a growing company that is striving to make the healthcare experience simpler for our patients. We expect our team members to contribute to the company vision by providing actionable feedback, critically think about our care model and contribute towards continuous improvement.

The Care Coordinator is a patient-focused role that helps successfully navigate the comprehensive care of our patients in their healthcare journey. This position delivers a delightful experience focused on empathy, clear communication and making things simple. The position is responsible for prioritizing and documenting administrative tasks in our internal tools and managing inbound/outbound calls. The position works closely to support our clinical team and strives to resolve all issues on behalf of the patient. This position reports to the Operations Manager and works collaboratively with the Director of Operations, Medical Director and clinicians.

Job Essentials

• Appointment scheduling, notification, reminders, and troubleshooting

• Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients care

• Prepare, organize, submit and manage care documentation in electronic medical records systems and other internal tools

• Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail

• Support our patients health with empathy, clear communication, seamless transitions and simplifying steps where possible

• Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures

• Work collaboratively with the team to deliver a delightful patient experience

• Self motivated and organized with excellent follow up and follow through on tasks

• Other duties as assigned

Minimum Qualifications

• High school diploma or equivalent

• One year experience in a health care based patient service role requiring use of multiple software systems

• Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring

• Excellent problem-solving skills and ability to navigate ambiguity

• Effective verbal and written communication with the ability to thrive in a virtual environment

• Knowledge of medical record management, medical terminology and healthcare billing practices

• Time management and prioritization skills to manage multiple tasks successfully

• Candidates must have reliable, wired, broadband home internet connection

Preferred Qualifications

• Experience with using the Athena platform

• Experience with medical billing submission, clarification and troubleshooting to optimize reimbursement

• Experience collaborating with engineering and product teams

• Experience with specialist referral processes, including insurance authorization and documentation requirements

• Multi-lingual

Additional Job Information

• Location: Remote

• Hourly wage: $22/hr