City Operations Manager (Seattle)

THE ROLE 💼

We are looking for a City Manager (Seattle) to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your city, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third-party vendors, and developing pricing and enforcement strategies that directly impact AirGarage's bottom line.

As the primary point of accountability for facility performance, you’ll balance boots-on-the-ground execution with analytical decision-making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escalate, resourceful in managing competing priorities, and data-driven in shaping strategy.

This is a highly cross-functional role. You’ll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You’ll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak.

Ultimately, you will be responsible for scaling operational excellence in your city: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners.

WHAT YOU WILL DO 📊

Pricing & Revenue Management

• Develop, implement, and iterate on dynamic pricing strategies for the cities portfolio.

• Continuously evaluate trends and competitor rates to maximize revenue.

• Willingness to go out and find revenue opportunities through business development (i.e. walking into local businesses to pitch partnerships)

• Monitor event rates at all the locations to ensure we are priced competitively against our competitors.

Operational Execution

• Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more.

• Own the physical appearance and day to day operations of all parking facilities in your region.

• Proactively identify & resolve issues impacting facility performance.

• Manage and coordinate enterprise event rentals and lot closures.

• Organize and manage the oversight of event operations .

Enforcement Optimization

• Manage the Space Force, our fleet of contract and employee enforcers across the city.

• Create and manage the schedule of the part-time Space Force employees.

• Grow and develop the part-time Space Force employee program in order to help optimize revenue across our Seattle locations

WHAT YOU NEED 🦚

• Have a strong operations background.

• Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving.

• Strong customer service mindset as you will be interacting with our property owners.

• Ability to be approachable and facilitate coaching conversations with employees and managers.

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

• Ability to encourage open expression of ideas and opinions.

• Excellent team building and interpersonal skills.

• Ability to work independently and multi-task.

• Ability to communicate professionally and effectively with all levels of the organization.

• Ability to interpret policies, procedures, and standard business practices.

• Demonstrates a sense of urgency and timeliness.

WHY THIS ROLE MAY NOT BE FOR YOU 🚨

• You prefer a 9-to-5 rhythm. Our facilities run 24/7, and will require some flexibility.

• You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations.

• You need highly defined processes from day one. We’re still building playbooks. You’ll often be the one creating the process for others to follow.

• You’re uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You’ll need to adapt, problem-solve, and move forward without perfect information.

PHYSICAL DEMANDS

• Willingness to work in the elements – heat, wind, snow, rain, etc.

• Ability to lift, push and pull at least 25 pounds.

• Ability to stand and walk for extended periods of time.

• 2–3 full company offsites, “Remote Weeks”

THE UPSIDE 📈

• 📈 Equity: Have a stake in the business that you’re helping to build and grow.