Claims Coordinator

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

About the role

Operating a large, owned fleet means a steady flow of auto and general liability claims—and a steady flow of correspondence from carriers, adjusters, and attorneys. As Claims Administrator/Coordinator, you are the responsive front line of claims operation: reporting new claims quickly, keeping every file moving, and making sure nothing (a demand, a subpoena, a document request) falls through the cracks. You free up our Claims Manager to focus on strategy and severity while you own intake and day-to-day coordination.

What you’ll do

• Handle first notice of loss (FNOL): intake new claims and report them promptly and accurately to carriers/TPAs—speed here directly reduces claim cost.
• Own the claims inbox: acknowledge, triage, and respond to correspondence from adjusters, defense counsel, plaintiff attorneys, and third-party carriers within defined SLAs.
• Gather and distribute claim documentation—police reports, Samsara telematics and dashcam footage, driver statements, trip and vehicle records.
• Log and route time-sensitive items (demand letters, subpoenas, litigation notices) and escalate per protocol.
• Maintain a clean, current claims log / RMIS and track status, deadlines, and open items across all files.
• Produce regular claim status and open-inventory reports for the Claims Manager and Risk leadership.
• Process certificate-of-insurance and coverage-confirmation requests tied to active claims.

What we’re looking for

• 2–4 years in claims, insurance, TPA, or agency support, ideally with auto/commercial fleet exposure.
• Excellent written communication and a service mindset—you can manage a high-volume, deadline-driven inbox with professionalism.
• Strong organization and attention to detail; comfort with claims systems / RMIS and standard office tools.
• Nice to have: adjuster license (or willingness to obtain), familiarity with telematics/dashcam evidence.

What success looks like

• Every new claim is reported to the carrier within target timeframes.
• Attorneys and carriers get fast, reliable responses—no aging, unanswered correspondence.
• The claims log is a single, trustworthy source of truth at any moment.

Why join us

At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.

What else you need to know

This role is based in our Dallas office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $70,000 - $90,000 per year.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre-Tax Commuter Benefit Plan
• Team lunch in our SoMa office every Tuesday and Thursday

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