Join SpotOn as a Client Experience Specialist to support restaurant clients in Hawaii with technology and customer service.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 2 days ago
What you'll build
- Provide local client support in both Chinese and English
- Assist restaurant and hospitality clients with questions and troubleshooting
- Support new clients throughout onboarding and implementation
- Help translate product information for Chinese-speaking clients
- Conduct follow-ups with clients to ensure success
Must have
- Fluent in Chinese and English
- Strong communication and interpersonal skills
- Customer-service mindset
Nice to have
- Restaurant, hospitality, customer service, technology, or POS experience
Requirements
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: seniority, years of experience.
Benefits
Joblaze summary
The Client Experience Specialist at SpotOn focuses on providing direct support to restaurant and hospitality clients, assisting them with onboarding, troubleshooting, and ongoing use of the company's technology. This role requires fluency in both Chinese and English, as well as strong communication skills to effectively address client needs and ensure a smooth experience. Ideal candidates are organized, customer-oriented, and comfortable with technology, making this position suitable for those with a background in customer service or hospitality. SpotOn emphasizes a supportive team environment, reflecting its commitment to helping independent restaurants thrive.
Joblaze insights
- Listed 8 days ago — first seen on Joblaze October 31, 2026. Last confirmed on SpotOn's careers page November 6, 2026.
- This exact title is also open at 1 other location at SpotOn: Honolulu, Hawaii, United States.
Quick facts
- Is the Client Experience Specialist role remote?
- It's hybrid — SpotOn expects some on-site time in Remote, O'ahu, Hawaii.
- What's the salary range?
- SpotOn lists $20–$26 for this role.
- Where is the role based?
- SpotOn is hiring for this position in Remote, O'ahu, Hawaii.
From the original posting
Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
This is a hybrid role working out of our Honolulu office.
We’re looking for a motivated, customer-focused Client Experience Specialist to join our Hawaiʻi team. This role will provide hands-on, local support to restaurant and hospitality clients throughout onboarding, implementation, and ongoing use of SpotOn technology.
Hawaiʻi has a significant Chinese-speaking business community, and this position will play an important role in helping us provide a better experience for clients who prefer to communicate in Chinese. The ideal candidate is personable, organized, comfortable with technology, and excited to work directly with local businesses.
Responsibilities
Provide local client support in both Chinese and English
Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs
Support new clients throughout onboarding, setup, implementation, and go-live
Help translate or clarify product, operational, and support information for Chinese-speaking clientsCoordinate with the Hawaiʻi sales, implementation, and support teams to ensure client issues are resolved quickly
Conduct follow-ups with clients to ensure they are comfortable and successful with their SpotOn products
Assist with basic POS hardware and software troubleshooting
Escalate technical or operational issues to the appropriate internal teams when needed
Maintain accurate notes and communication regarding client requests and outstanding items
Provide an exceptional, relationship-focused customer experience
Qualifications
Fluent in Chinese and English
Strong communication and interpersonal skills
Customer-service mindset and willingness to help
Comfortable learning new technology and troubleshooting basic technical issues
Highly organized, responsive, and dependable
Ability to work both independently and collaboratively
Comfortable working directly with restaurant owners, managers, and staff
Restaurant, hospitality, customer service, technology, or POS experience is a plus, but not required
What's in it for you
Compensation:
Our base pay range for this role is $20.00 - $26.00 per hour
Benefits:
At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:
Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.
Company-Paid Life Insurance & Disability
401(k) Retirement Savings & Annual Employer Match
SpotOn is an E-Verify company.
Standard company text repeated across SpotOn's postings is omitted here.