Join Bevi as a Client Operations Specialist to enhance customer experience and optimize beverage machine usage.
Posted by employer 1 day ago
First seen on Joblaze 8 hours ago
Last verified on the company career page 8 hours ago
What you'll build
- Partner with Sales and Operations for post-sale handoff
- Define and execute onboarding playbooks
- Educate customers on usage and maintenance
- Monitor machine performance and usage
- Track account health and customer satisfaction
Must have
- 2+ years of experience in Customer Success or Account Management
- Ability to manage Operations and Logistical support
- Strong interpersonal and communication skills
- Experience in service-based industries
Nice to have
- Familiarity with Salesforce or similar tools
- Comfort with a fast-paced startup environment
Practical constraints
- Willingness to travel 15%
AI in the day-to-day
We use AI to help synthesize interview notes and surface themes from feedback.
Requirements
- Experience
- 2+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Client Operations Specialist at Bevi, the individual is responsible for enhancing the post-sale experience by guiding clients through onboarding and optimizing machine usage. Key skills include operational strategy, customer relationship management, and familiarity with data tools, with a preference for candidates who have experience in service-based industries. This position is well-suited for those with a background in customer success or account management, particularly in fast-paced environments. Bevi's focus on sustainability and innovation in beverage technology adds a unique dimension to the role.
Joblaze insights
- Listed today — first seen on Joblaze September 27, 2026. Last confirmed on Bevi's careers page September 27, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$126,887).
- Starts above 4% of 1255 comparable mid other roles in United States we track (median $105,000 across 179 companies).
Quick facts
- Is the Client Operations Specialist role remote?
- It's hybrid — Bevi expects some on-site time in Boston, United States.
- What's the salary range?
- Bevi lists $62,730–$77,490 for this role.
- How much experience is required?
- At least 2 years of relevant experience for this Client Operations Specialist role.
- Where is the role based?
- Bevi is hiring for this position in Boston, United States.
- What seniority level is this role?
- Bevi targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Client Operations Specialist role at Bevi.
From the original posting
Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.
As a Client Operations Specialist, you will play a critical role in shaping the post-sale experience for Bevi’s new distribution channels. You’ll act as a trusted advisor and the key, Operations point of contact, helping our clients launch successfully, optimize machine usage, and sustain long-term value. This role blends onboarding strategy, relationship management, proactive support, and customer advocacy.
A Client Operations Specialist will learn and understand the day to day functions of Bevi field operations in order to best deliver outstanding customer care and apply product knowledge.
Your Day to Day
- Partner with Sales and Operations to ensure seamless, post-sale handoff through installation.
- Define and execute scalable onboarding playbooks tailored to new channel environments.
- Educate customers on usage, concentrate ordering, maintenance basics, and marketing tools.
- Serve as the primary post-sale point of contact for operational execution.
- Translate customer needs into internal action plans across Technical Services, Technical Partner Operations, Supply Chain, and Field Ops
- Monitor machine performance and concentrate usage via data tools and make suggestions to clients where applicable.
- Identify trends and implement strategies to maximize uptime, drive value to the client, and generate revenue for Bevi.
- Track account health, customer satisfaction, and risk indicators.
- Collaborate with sales on upsell and renewal opportunities.
- Advocate for customer needs internally and ensure ongoing success.
- Build customer profiles and segments by persona, communication style, and service needs.
- Capture feedback to improve Bevi’s offering and service models.
- Identify champions for testimonials, pilots, and case studies.
- Periodically facilitate large client activations on-site
Requirements
- 2+ years of experience in Customer Success, Account Management, or Client Services with an emphasis on Operational Strategy and Execution.
- Ability to manage Operations and Logistical support during client launch.
- Strong interpersonal and communication skills with a customer-first mindset.
- Experience working in service-based industries (e.g., food service, facilities, field operations).
- Ability to manage complexity, prioritize efficiently, and build scalable systems.
- Familiarity with Salesforce, Looker, or similar CRM/reporting tools is a plus.
- Comfort with a fast-paced startup environment and willingness to travel 15%.
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At Bevi, we believe compensation is a powerful tool to attract, retain, and grow talent. Our Compensation Philosophy centers on 5 principles:
Benefits:
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