Joblaze summary

The Client Support Specialist at Lyra Health plays a crucial role in guiding clients through their mental health care journey by conducting needs assessments and connecting them with appropriate resources. This position requires strong communication skills and the ability to manage high volumes of inquiries across various channels, including calls, emails, and chats. Ideal candidates are likely to have experience in client-facing roles, particularly in high-pressure environments. Lyra emphasizes comprehensive training to ensure team members can provide empathetic and effective support.

Joblaze insights

Listed 3 days ago — first seen on Joblaze October 31, 2026. Last confirmed on Lyra Health's careers page November 2, 2026.

From the original posting

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The Client Support Specialist serves as the critical first point of contact for Lyra clients seeking high-quality mental health care. This is a vital, client-facing role that supports individuals beginning their care journey. Key responsibilities include conducting needs assessments, connecting clients to appropriate care, performing risk triage and escalation to our clinical teams, and answering benefit, product, and technical questions. Lyra provides extensive training on how to support our clients and meet them where they are in their care journey. Above all, this team member is committed to supporting each client with confidence and compassion. This is a high-volume, performance-driven contact center environment where proficiency in managing all inbound channels-calls, emails and chats is essential. Must be able to work one of the following shifts: Sunday - Thursday 11:30am - 8pm PT Tuesday - Saturday 11:30am - 8pm PT

Client Support Specialist - After Hours

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