Client Support Specialist (Workplaces - B2B)
Join Clipboard Health as a Client Support Specialist to provide exceptional support to B2B workplace customers in a fully remote environment.
Posted by employer 7 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 5 days ago
Skills & Technologies
Requirements
- Education
- No formal education required
Not disclosed in this posting: compensation, seniority, years of experience, visa sponsorship.
Benefits
Joblaze summary
The Client Support Specialist at Clipboard Health plays a crucial role in assisting B2B workplace customers by providing timely and empathetic support through voice and email communications. This position requires strong problem-solving skills and proficiency with tools like Zendesk, as well as a commitment to maintaining high standards in customer service. Ideal candidates are those who thrive in fast-paced environments and possess a customer-centric mindset, regardless of their prior experience. Clipboard Health, a profitable and rapidly growing company, emphasizes a culture of accountability and continuous improvement.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on Clipboard Health's careers page October 29, 2026.
- This exact title is also open at 4 other locations at Clipboard Health: Remote (Jamaica), Remote (Non-U.S.), Remote (South Africa), Remote (Philippines).
- Zendesk appears in 0.4% of 20231 comparable other roles.
Quick facts
- Is the Client Support Specialist (Workplaces - B2B) role remote?
- Yes — Clipboard Health lists this as a fully remote position.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Zendesk.
- Is this full-time or contract?
- Full-time for this Client Support Specialist (Workplaces - B2B) role at Clipboard Health.
From the original posting
About the Role
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Success Factors
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Standard company text repeated across Clipboard Health's postings is omitted here.
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