About the Role:

As a Documents Compliance Analyst, you own the compliance decisions behind whether a healthcare professional is cleared to work: background check disqualifications, credential and risk review, and how new state requirements get implemented. You set the standard the team applies, and you are the named decision-maker when a case is hard. What the law requires is a given. How we meet it is up to you, and you own that call.

This is not a people management role. The work is recurring by design. The same categories of questions arrive every week, alongside state license renewals and reporting that run on a fixed calendar and never finish. Your value is in reaching the same well-reasoned decision every time and documenting your reasoning well enough that others can apply it. You'll work closely with Agents, SMEs, Team Leads, and Legal, none of whom report to you, so your credibility comes from the quality and consistency of your judgment rather than from authority.

You will report to the Head of the Documents Team.

What you’ll own

Judgment and decisions

• Serve as the named escalation point for background check disqualification decisions

• Make the initial call on agency compliance implementation

• Handle escalations on worker credential verification, including license violations and reprimands

• Decide which questions you resolve and document yourself, and which warrant partnering with Legal

Written analysis

• Produce risk analyses in a consistent format: the question, your research, your reasoning, your recommended path.

• Evaluate new state and agency requirements before implementation, quantifying what compliance costs a worker in time, money, and completion rate, and recommending how we implement.

• Build and maintain the decision record that lets other people reach the same conclusion you would

Recurring compliance operations

• Own the credential verification audits

• Plan and drive the implementation of high-value requirements, such as continuing education

• State license renewals

• Ongoing state reporting

Requirements:

• Bachelor’s degree.

• At least 5 years of professional experience.

• Prior experience in a role where you applied regulations to real decisions. Examples:

  • regulatory or compliance-focused paralegal

  • regulatory compliance specialist

  • legal analyst

  • background screening adjudicator

  • trust and safety or eligibility policy at a marketplace

• Experience interpreting statutes, regulations, or agency guidance and turning them into operational requirements.

What we’re looking for:

• You can reach a defensible decision when documentation is incomplete or unavailable, and you're explicit about what your reasoning rests on.

• You can read complex regulatory material and work out how it applies in practice to a marketplace model.

• You weigh compliance risk against business impact and find the path that meets the requirement without restricting more than it demands.

• You write decision memos and business cases that leadership can act on.

• You build credibility with people who don't report to you.

• You own recurring work with hard deadlines, such as license renewals and state reporting.

• Willingness to maintain overlapping working hours with Eastern and Pacific time (ET/PT).

Nice to have:

• Compliance, regulatory, or licensing experience in healthcare, staffing, or another regulated industry.

• Experience at a government or regulatory agency.

• Experience with independent contractor or marketplace models.

• Experience with background check adjudication or adverse action processes.

• Experience with state licensing filings.

System Requirements

• Minimum 15Mbps wired internet connection

• Minimum i5 processor or equivalent

• Minimum 12GB RAM

• Dedicated, quiet working environment

• Reliable power source and backup internet connection