Join Twilio as a Compliance Operations Specialist 1 to monitor and ensure compliance of communication products.
Posted by employer 4 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 19 hours ago
What you'll build
- Investigate cases quickly and efficiently
- Protect Twilio customers through identification of bad actors
- Identify trends and recommend preventative solutions
- Use call detail records to identify patterns
- Provide support for customers by email
Must have
- 1-2 years experience in fraud, abuse or compliance
- Willingness to work a non-traditional schedule
- Detail-oriented with good organizational skills
- Above average written and verbal communication skills
Nice to have
- Basic knowledge of Zendesk, Airtable, Looker
- Basic understanding APIs and related technologies
- Background in telecommunications
AI in the day-to-day
We use Artificial Intelligence (AI) to help make our hiring process efficient.
Requirements
- Experience
- 1–2 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Compliance Operations Specialist 1 at Twilio, the individual will monitor and investigate the use of Twilio's communication products to ensure compliance with legal standards and internal policies. Key skills include research and analytical abilities, with a focus on identifying and mitigating fraudulent activities. This position is suited for candidates with 1-2 years of experience in compliance or fraud prevention, particularly in fast-paced environments like e-commerce or telecommunications. The role emphasizes collaboration and problem-solving, making it ideal for those who thrive in dynamic settings.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze September 27, 2026. Last confirmed on Twilio's careers page September 29, 2026.
- This exact title is also open at 1 other location at Twilio: Remote - Colombia.
Quick facts
- Is the Compliance Operations Specialist 1 role remote?
- Yes — Twilio lists this as a fully remote position.
- How much experience is required?
- 1–2 years of relevant experience for this Compliance Operations Specialist 1 role.
- What seniority level is this role?
- Twilio targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Compliance Operations Specialist 1 role at Twilio.
From the original posting
Who we are
See yourself at Twilio
Join the team as Twilio’s next Compliance Operations Specialist 1
About the job
At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work.
Responsibilities
In this role, you’ll:
- Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
- Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
- Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
- Resolve urgent issues impacting businesses, carriers and consumers worldwide.
- Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
*Required:
- Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.
- You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
- Experience working in a fast paced, ambiguous environment, with a strong bias for action
- You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
- You are detail-oriented with good organizational skills and comfortable with ambiguity.
- You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
- You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
- You have good time management and organizational skills and are comfortable working under pressure.
Desired:
- Basic knowledge of Zendesk, Airtable, Looker or similar tools
- Basic understanding APIs and related technologies
- Background in telecommunications is desired.
Location
This role will be based remotely in Colombia.
Twilio thinks big. Do you?
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.Standard company text repeated across Twilio's postings is omitted here.