Join Brigit as a Customer Care Associate to help customers with their financial health in a hybrid role based in New York City.
Posted by employer 19 hours ago
First seen on Joblaze 9 hours ago
Last verified on the company career page 9 hours ago
What you'll build
- Respond to emails and live chats
- Create Jira tickets for issues
- Escalate tickets as required
- Acknowledge feedback from management
- Escalate high pressing issues to Management
Must have
- High School Degree or Bachelor's Degree
- Experience working with Zendesk
- 2+ years of supporting customers through digital channels
- Ability to work in a fast-paced work environment
- Empathy and problem solving skills
- Efficient and clear communication skills
Practical constraints
- Required to be in office 2x a week
- One weekend day is required
Requirements
- Experience
- 2+ years
- Education
- High school
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Care Associate at Brigit, the individual will manage customer interactions through email and live chat, aiming to resolve inquiries efficiently while identifying and escalating issues as needed. Proficiency in Zendesk and at least two years of experience in digital customer support are essential, along with strong problem-solving and communication skills. This position is well-suited for someone with a background in customer service who thrives in a fast-paced environment and values collaboration. Brigit offers a supportive team atmosphere within a growing financial health startup.
Joblaze insights
- Listed today — first seen on Joblaze October 21, 2026. Last confirmed on Brigit's careers page October 21, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$129,582).
- Starts above 3% of 140 comparable junior other roles in United States we track (median $91,304 across 63 companies).
Quick facts
- Is the Customer Care Associate role remote?
- It's hybrid — Brigit expects some on-site time in New York City, United States.
- What's the salary for this Customer Care Associate role?
- Brigit lists a starting salary of $50,000.
- How much experience is required?
- At least 2 years of relevant experience for this Customer Care Associate role.
- Where is the role based?
- Brigit is hiring for this position in New York City, United States.
- What seniority level is this role?
- Brigit targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Care Associate role at Brigit.
From the original posting
Role overview
As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.
What you’ll be doing
Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
Learn and be an expert in all the issues/situations our users need assistance with
Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
Feel comfortable in escalating tickets as required and follow through to resolution
Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management
What you have
High School Degree or Bachelor's Degree
Experience working with Zendesk
2+ years of supporting customers through digital channels, including email and live chat
Passion for helping people and providing incredible customer care
Ability to work in a fast-paced work environment and thrive in ambiguity.
Can handle a large volume of email inquires and solving customer questions in a timely manner
Empathy and problem solving skills
Ability to work independently while remaining highly collaborative with the broader team
Efficient and clear communication skills to resolve difficult customer issues
Strong ability to spot trends or problems and creatively find solutions
Professional response to negative feedback or user interactions
Location & Schedule
This is a hybrid role, based out of our NYC office.
Required to be in office 2x a week. Weekend day will be at home
This person will work a Sunday - Thursday schedule. Please note, one weekend day is required.
This role is eligible for overtime hours.
Our Benefits & Team
Medical, dental, and vision insurance
Flexible PTO Policy
401k plan
Paid Parental Leave
Annual reimbursement for Learning & Development
The annual base salary for this position is $50,000. This range does not include any other compensation components or other benefits for which an individual may be eligible. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Disclosures:
For information on our data privacy policies, see the Brigit California Personnel Privacy Policy.
Standard company text repeated across Brigit's postings is omitted here.