Is the Customer Engineer, APAC role remote?

It's hybrid — Cresta expects some on-site time in Australia (Remote).

Where is the role based?

Cresta is hiring for this position in Australia (Remote).

What's the tech stack?

Joblaze extracted these technologies from the posting: AWS, Amazon Connect, Five9, Genesys, Git, Go.

What seniority level is this role?

Cresta targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Customer Engineer, APAC role at Cresta.

Customer Engineer, APAC at Cresta

Joblaze summary

In the role of Customer Engineer for APAC at Cresta, the individual will focus on implementing and scaling AI solutions within enterprise contact centers, ensuring seamless integration with existing systems. Proficiency in software engineering, particularly with Go, Python, and JavaScript, along with experience in contact center technologies, is essential for success. This position is well-suited for someone with a strong technical background who enjoys building relationships with clients and navigating complex environments. As Cresta expands in the region, the role offers opportunities to enhance customer engagement and drive value.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Cresta's career page.
Cresta has 94 other open roles including Program Director, Sales Development Manager - West, Sales Development Manager - East.
6517 active Python roles on Joblaze right now.
2727 active AWS roles on Joblaze right now.
1969 active Go roles on Joblaze right now.
Typical Python salary we track runs $125,000–$190,800 (median $160,000, across 3225 roles). See Python salary trends

Quick facts

Is the Customer Engineer, APAC role remote?: It's hybrid — Cresta expects some on-site time in Australia (Remote).
Where is the role based?: Cresta is hiring for this position in Australia (Remote).
What's the tech stack?: Joblaze extracted these technologies from the posting: AWS, Amazon Connect, Five9, Genesys, Git, Go.
What seniority level is this role?: Cresta targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Customer Engineer, APAC role at Cresta.

From the original posting

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role:

As a Customer Engineer, APAC at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region. You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale Cresta.

Working closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering, you'll own the technical execution of customer integrations and help ensure Cresta works seamlessly within complex enterprise environments.

You'll partner directly with technical stakeholders across APAC, navigating different customer environments, business requirements, and deployment needs. This role is ideal for someone who enjoys being hands-on technically while also building trusted relationships with customers.

As Cresta continues to grow across APAC, you'll also help identify opportunities to expand the value we deliver within existing customers and shape how we scale our technical customer engagement in the region.

Join our team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.

Responsibilities:

Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.
Develop and maintain integrations using technologies including Go, Python, and JavaScript.
Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.
Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Cresta Engineering when deeper product or platform expertise is required.
Build strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion.
Manage multiple customer projects and technical workstreams simultaneously.
Identify opportunities to simplify integrations, improve customer outcomes, and expand Cresta's impact within customer environments.
Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC.

Qualifications We Value:

Strong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript.
Experience using APIs and SDKs to build integrations and value-added solutions.
Experience with AWS and Git.
Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms is highly desirable.
Experience working with enterprise customers and complex technical environments.
Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.
Strong communication skills and the ability to translate complex technical concepts for different audiences.
Ability to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to solving customer problems.
Comfortable operating in a fast-moving environment and managing multiple priorities.
A think big, deliver simple mindset—you can navigate complexity while creating practical solutions for customers.
Comfortable collaborating with distributed teams and customers across multiple APAC markets and time zones.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend

Compensation & Benefits:

Compensation for this position includes a competitive base salary, equity, and a variety of benefits. Actual compensation will be based on candidate-specific factors, including experience, skill set, and location, as well as applicable local compensation and employment requirements.

Benefits and employment terms may vary by country. Your recruiter can provide additional details for the specific APAC location in which you are being considered.

Recruiting Safety:

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers.

All official Cresta recruiting email communications will come from an @cresta.ai domain. Any outreach claiming to be from Cresta through unofficial channels should be treated with caution.

If you are uncertain whether you have been contacted by an official Cresta employee, please contact Cresta Recruiting directly.