Joblaze summary

In the role of Customer Operations Associate I at Affirm, the individual will handle complex customer inquiries primarily through email, ensuring timely and accurate resolutions. Key skills include strong communication in both English and French, along with experience in an omnichannel customer service environment, preferably within the financial sector. This position is suited for candidates with 1-3 years of relevant experience who are eager to collaborate with cross-functional teams and adapt in a fast-paced setting.

Joblaze insights

Listed 2 days ago — first seen on Joblaze October 31, 2026. Last confirmed on Affirm's careers page November 2, 2026.
Salary band is below the typical range for comparable tech roles (median ~$130,000).
Starts above 1% of 138 comparable junior other roles in United States we track (median $90,000 across 63 companies).

Quick facts

Is the Customer Operations Associate I role remote?: Yes — Affirm lists this as a fully remote position.
What's the salary range?: Affirm lists $44,000–$64,000 for this role.
How much experience is required?: 1–3 years of relevant experience for this Customer Operations Associate I role.
What seniority level is this role?: Affirm targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Operations Associate I role at Affirm.

From the original posting

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

Affirm seeks to provide better financial products to improve the lives of consumers and we are looking for an Operations Associate who will join our team to humbly serve our customers. As part of our Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. Our ideal candidate is ready to learn and develop their career as a part of a dynamic and collaborative team.

What You'll Do

Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers.
Responsible for maintaining a high level of professionalism and maintaining excellent Quality Assurance scores with clients while working to establish a positive rapport
Utilization of your in-depth product and financial knowledge to communicate, investigate, and resolve customer issues on a larger variety of case types.
Participate and assist in ongoing training to develop new skills and responsibilities
Help identify trends and areas of improvement including agent coaching, quality monitoring and product features
Participate in the incubation phase of new products and features and assist with ad-hoc projects as needed
Responsible for independently managing schedules and emails channels in order to drive higher productivity performance and quality scores.
Proactive willingness to collaborate cross-functionally with other Affirm teams to analyze, assess and resolve complex customer issues
Opportunity to participate in voluntary specialized processes in addition to day to day responsibilities
Initiate document creation, including meeting minutes, N-Pagers, and procedural updates

What We Look For

Willingness to support operation functions on evenings, weekends and public holidays
Excellent verbal and written communication skills
Proficient in both English and French
Capable of delivering high quality work independently and/or virtually while remaining flexible in a fast-growth environment
1-3 years required experience interacting with customers in an omnichannel environment (phone, email, chat, etc)
Experience within the financial industry is a plus
Sound judgment and proactive problem solving skills
Ability to apply analytical thinking in decision making with keen organizational skills and attention to detail
Team player with an interest in collaborating with and learning from cross-functional partners
Strong follow-through and ability to manage competing priorities
Mac (iOS) and Google Workspace (formerly G Suite) knowledge a plus
Comfortable with working with Key Performance Indicators (KPIs) to assess and drive performance

Pay Grade - B

Equity Grade - 1

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $50,000 - $70,000

USA base pay range (all other U.S. states) per year: $44,000 - $64,000

Please note that visa sponsorship is not available for this position.

#LI-Remote

Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Standard company text repeated across Affirm's postings is omitted here.

Customer Operations Associate I

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