Customer Security Compliance Specialist

Available Locations: Austin, TX; New York City

About the team

You will join the Customer Compliance Team, which is focused on building trust with customers through sharing information about Cloudflare’s security program and policies. We assist our Customers, Sales teams, and Legal teams in understanding Cloudflare’s security posture. In this role, you will develop into an SME across Cloudflare’s products, infrastructure, and controls.

As part of this mission, you will actively build with and leverage Cloudflare’s proprietary, in-house AI platforms and developer tooling to eliminate manual bottlenecks, scale compliance operations, and dramatically accelerate our response times to customer inquiries.

What you'll do

• Security Questionnaires & RFPs: Take ownership of filling out complex customer security questionnaires, RFPs, and technical assessments. You will do this by orchestrating our internal AI generation pipelines to draft responses, paired with your own expert human-in-the-loop validation to ensure high accuracy.
• Engage with Customers on Security Topics: Act as a trusted security advisor by engaging directly with enterprise customers on security topics. You will meet with customer security teams to resolve deep architectural inquiries, answer specific security questions, and assist legal teams with security terms in contract negotiations.
• Facilitate Customer Audits: Host, coordinate, and facilitate both on-site and virtual customer audits when customers execute their right to audit, guiding them through our security controls, processes, and compliance evidence.
• Build with In-House AI Tools: Design, configure, and iterate on custom workflows and compliance assistants using Cloudflare’s internally built AI platforms to automate questionnaire triage and security evidence retrieval.
• Curate AI-Ready Ground Truth Data: Structure, audit, and maintain authoritative knowledge repositories covering SOC 2, PCI DSS, ISO 27001, and global security regulations, ensuring our in-house AI models retrieve verified, up-to-date compliance data.
• Public Enablement & Trust Portal: Collaborate with marketing and engineering to mature our customer Trust Portal and self-service resources, making it easy for prospects and enterprise customers to evaluate our security posture independently.
• Author Public Security Content: Research, write, and maintain public-facing white papers, security blogs, and compliance mappings aligned with Cloudflare’s evolving product suite and global regulatory shifts.

Desirable Skills, Knowledge, and Experience:

• 5–10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance.
• Demonstrated ability to build with AI: A hands-on builder mindset with proven experience experimenting with, building on, or configuring AI workflows (e.g., prompt engineering, retrieval-augmented generation concepts, API-based automations, or internal agent configurations) rather than relying solely on packaged third-party software.
• Control frameworks: Solid understanding of security risk and compliance frameworks such as PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53
• Technical writing & translation: Strong written communication skills with the ability to translate complex networking, infrastructure, and cryptographic concepts into clear, plain-language customer responses and white papers.
• Customer-facing communication: Highly comfortable and articulate when presenting to or answering questions from external customers, sales executives, and legal counsel.
• Cross-functional leadership: Comfort partnering across Sales, Product, Legal, and internal Platform/AI Engineering teams to drive projects forward.
• Technical curiosity: Familiarity with data structures, markdown, APIs, or basic scripting (e.g., Python, SQL, or shell) to prototype solutions and inspect model outputs effectively.
• Bonus points: Practical cloud/network engineering experience, deep familiarity with global privacy regulations (GDPR, CCPA), or experience establishing automated operational metrics.

Compensation

Compensation may be adjusted depending on work location.

• For New York City based hires: estimated annual salary of $125,000 - $172,000

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave