Customer Sentiment Specialist | Housing

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

About the role

EliseAI is looking for a friendly, empathetic Customer Sentiment Specialist who genuinely enjoys talking to people and helping teams feel supported. In this role, you’ll be the voice our on-site teams recognize and trust—checking in proactively, listening closely, and helping surface what’s working (and what’s not) before small issues become big ones.

You’ll become deeply familiar with one of our core products, like Leasing or Delinquency, and use that knowledge to guide conversations, answer questions, and offer helpful tips in the moment. Sitting between Customer Success and Product Solutions, you’ll be a trusted partner helping triage concerns, gathering sentiment, and ensure feedback gets to the right place. If something can’t be solved on the call, you’ll know how to ask the right questions and loop in Product Solutions or a CSM with clear context.

This role is perfect for someone who’s personable, organized, and energized by connecting product knowledge with real human conversations. You’ll help us deliver a white-glove experience at scale—without losing the personal touch.

Key Responsibilities

• Proactively call our client on-site teams to gather sentiment, feedback, and insights

• Build strong, trusted relationships through thoughtful, human conversations

• Become an expert in one EliseAI product and confidently support users

• Help walk customers through basic troubleshooting or setup when needed

• Recognize when an issue needs deeper support and escalate thoughtfully

• Create clear, well-documented support tickets with helpful context

• Partner closely with Customer Success and Product Solutions

• Spot patterns and trends from conversations and share insights with the team

• Support light Customer Success Associate tasks as needed

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

Requirements

• A strong communicator who’s curious, empathetic, and solution-oriented

• Experience supporting customers over the phone and navigating live conversations

• Comfort explaining technical concepts in a clear, approachable way

• Desire to become a product expert and a trusted partner to customers

• A collaborative, team-first mindset

• Willingness to work onsite in our NYC office 4–5 days per week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

• Equity in the company

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Unlimited vacation and paid holidays

Job Compensation Range

The rate for this role ranges between $70,000 - $85,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.