Customer Success Associate

Who we are

At Namaa, we build and operate tech-enabled urban infrastructure that gives consumers fast, reliable access to meals, groceries, and everyday essentials.

Traditional retail models, built around brick-and-mortar locations, often struggle to compete in today’s digital-first landscape. Challenges such as cost efficiency per square foot, logistics-optimized locations, and seamless technology integration have made it clear that a new approach is needed.

We believe the future of foodservice and commerce lies in purpose-built infrastructure designed for speed, accuracy, and scalability. That’s why Namaa was established—to power the next generation of digital food and quick commerce ecosystems across the Middle East.

Our ecosystem is driven by a portfolio of specialized business units, including KitchenPark, CloudRetail, and Profood Properties, each playing a key role in enabling brands to grow and thrive in an increasingly on-demand world.

What you’ll do

• Drive engagement of 50+ operators of delivery-only businesses (i.e. customers) across our Kuwait market serving as a strategic advisor, and ensuring their happiness, profitability, growth and retention.
• Systematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge.
• Develop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses.
• Develop and maintain tools, reports and datasets that improve the operational efficiency and productivity of the internal team.
• Closely collaborate with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.

What we’re looking for

• 1-3 years of Customer Success experience
• Industry experience in the FoodTech market is a plus
• A proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth.
• Someone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment.
• Arabic and English language skills are a prerequisite. You must be fluent in Arabic and English.
• Relationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members.
• Customer obsession is a must, with a dedication to going above and beyond to ensure our clients' satisfaction.
• Data-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation.
• We expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights. You should be incredibly well organised (Prince2 or PMP qualifications desirable)

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Amman office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

#LI-Onsite