Join Leland as a Customer Success Coach, helping clients excel in customer success roles in a fully remote, flexible environment.
Posted by employer 3 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 12 hours ago
Skills & Technologies
AI in the day-to-day
Coaches guide clients on applying emerging tools like AI fundamentals and AI automation to their customer success work.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Success Coach at Leland, the individual will guide clients in mastering customer success strategies, onboarding processes, and relationship management to enhance customer satisfaction and retention. Key skills include hands-on experience in customer success roles and a structured coaching approach, particularly in leveraging AI tools for client growth. This position is well-suited for seasoned professionals with a proven track record in driving customer outcomes. Leland fosters a collaborative and dynamic environment, emphasizing the importance of ambition and impactful contributions.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on Leland's careers page November 8, 2026.
- AI appears in 2.6% of 5145 comparable mid other roles; networking strategy appears in 0.1% of 5145 comparable mid other roles.
Quick facts
- Is the Customer Success Coach role remote?
- Yes — Leland lists this as a fully remote position.
- How much experience is required?
- At least 3 years of relevant experience for this Customer Success Coach role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Customer Relationship Management, Customer Success, LinkedIn review, cover letter guidance, customer onboarding.
- What seniority level is this role?
- Leland targets mid-level candidates for this position.
- Is this full-time or contract?
- Freelance for this Customer Success Coach role at Leland.
From the original posting
We're seeking an experienced Customer Success Coach to work with clients looking to break into or grow within customer success roles. This role includes teaching core customer success strategy, customer onboarding, and customer relationship management skills, as well as helping clients strengthen customer retention, customer satisfaction, and customer feedback analysis practices. Coaches also guide clients on applying emerging tools like AI fundamentals and AI automation to their customer success work. On the career side, coaches offer resume review, LinkedIn review, and cover letter guidance, plus interview prep, networking strategy, salary negotiation, and promotion strategy tailored to customer success roles, along with broader skill building. Ideal candidates have hands-on experience in customer success (as a customer success manager, account manager, or industry professional), a strong track record of driving customer outcomes and retention, and a clear, structured approach to coaching clients through both technical and career growth. Coaches set their own hours and rates, host sessions virtually, and partner with our team to deliver a high-quality, supportive experience for every client.
Why Leland?
The chance to join a world-class team helping people achieve their career and educational dreams
Operate in a fast-paced, AI-native environment
Standard company text repeated across Leland's postings is omitted here.