Join Leland as a Customer Success Coach, helping clients excel in customer success roles in a fully remote, flexible environment.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Coaches guide clients on applying emerging tools like AI fundamentals and AI automation to their customer success work.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Success Coach at Leland, the individual will guide clients in mastering customer success strategies, onboarding processes, and relationship management to enhance customer satisfaction and retention. Key skills include hands-on experience in customer success roles and a structured coaching approach, particularly in leveraging AI tools for client growth. This position is well-suited for seasoned professionals with a proven track record in driving customer outcomes. Leland fosters a collaborative and dynamic environment, emphasizing the importance of ambition and impactful contributions.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Leland's career page.
- Leland has 188 other open roles including Consumer Account Executive, Software Engineer, IB Exam Tutor.
- 1682 active AI roles on Joblaze right now.
- 114 active Customer Success roles on Joblaze right now.
- 19 active Customer Relationship Management roles on Joblaze right now.
- Typical AI salary we track runs $120,000–$199,325 (median $159,800, across 694 roles). See AI salary trends
Quick facts
- Is the Customer Success Coach role remote?
- Yes — Leland lists this as a fully remote position.
- How much experience is required?
- At least 3 years of relevant experience for this Customer Success Coach role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Customer Relationship Management, Customer Success, LinkedIn review, cover letter guidance, customer onboarding.
- What seniority level is this role?
- Leland targets mid-level candidates for this position.
- Is this full-time or contract?
- Freelance for this Customer Success Coach role at Leland.
From the original posting
Leland is building the home for ambition in the age of AI. We connect people with the experts, programs, and communities they need to land the job, get into the school, or upskill for a world being rewritten by AI. We help businesses become AI-native through training, hiring, and infrastructure. Since our founding in 2021, we've helped tens of thousands of people reach their most ambitious goals and raised $19M from world-class investors. Ambition is sacred to us, and we've built a product that takes that seriously.
We're seeking an experienced Customer Success Coach to work with clients looking to break into or grow within customer success roles. This role includes teaching core customer success strategy, customer onboarding, and customer relationship management skills, as well as helping clients strengthen customer retention, customer satisfaction, and customer feedback analysis practices. Coaches also guide clients on applying emerging tools like AI fundamentals and AI automation to their customer success work. On the career side, coaches offer resume review, LinkedIn review, and cover letter guidance, plus interview prep, networking strategy, salary negotiation, and promotion strategy tailored to customer success roles, along with broader skill building. Ideal candidates have hands-on experience in customer success (as a customer success manager, account manager, or industry professional), a strong track record of driving customer outcomes and retention, and a clear, structured approach to coaching clients through both technical and career growth. Coaches set their own hours and rates, host sessions virtually, and partner with our team to deliver a high-quality, supportive experience for every client.
Why Leland?
The chance to join a world-class team helping people achieve their career and educational dreams
Work in a collaborative, high-energy environment where your contributions have a direct impact
Operate in a fast-paced, AI-native environment
We don't hire people who merely want to work for a great company; we hire people who want to make a great company
Leland is an equal opportunity employer. We encourage candidates of all backgrounds and demographics to apply.