Joblaze summary

In the role of Customer Success Engineer at Forward Networks, the individual will focus on delivering post-sales technical support and guidance to ensure clients effectively adopt and utilize the company's innovative networking solutions. Key skills include a strong foundation in networking and security, along with experience in customer-facing roles within the tech industry. This position is well-suited for seasoned professionals with a background in networking, particularly those who thrive in dynamic environments and possess excellent problem-solving abilities. The company values a collaborative approach, working closely with various internal teams to enhance customer satisfaction.

Joblaze insights

Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on Forward Networks's careers page October 29, 2026.
Salary band is above the typical range for comparable tech roles (median ~$129,111).
Starts above 60% of 290 comparable senior other roles in United States that list Python we track (median $150,000 across 59 companies). See Python salary trends
Python appears in 16.5% of 2613 comparable senior other roles in United States; security appears in 0.2% of 2613 comparable senior other roles in United States.

Quick facts

Is the Customer Success Engineer role remote?: It's hybrid — Forward Networks expects some on-site time in New York, New Jersey.
What's the salary range?: Forward Networks lists $165,000–$190,000 for this role.
How much experience is required?: At least 5 years of relevant experience for this Customer Success Engineer role.
Where is the role based?: Forward Networks is hiring for this position in New York, New Jersey.
What's the tech stack?: Joblaze extracted these technologies from the posting: GraphQL, Networking, Python, bash, jq, security.
What seniority level is this role?: Forward Networks targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Engineer role at Forward Networks.

From the original posting

Forward is looking for a Customer Success Engineer

Do want to create a category and help build a special company?
Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.

What you’ll do:

As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base and will be remote in NY/NJ area.

Responsibilities:

Providing advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies
Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
Walking customers through the various stages of adoption with Forwards Platform
Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
Some travel (10%)

Requirements:

B.S. Computer Science or equivalent educational experience
5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider.
Must be willing to be traveling 10%

Experience:

Strong understanding of Networking and Security fundamentals
Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Highly Desired:

One or more of the following certificates: CCIE, JNCIE or VCDX
Experience in working for a startup company
Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
Ideal candidate will be onsite at customer location in NY

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +bonus is expected to be between $165,000/yr to $190,000/yr. The offered compensation may also include stock.

Standard company text repeated across Forward Networks's postings is omitted here.

Customer Success Engineer

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