Join Pylon as a Customer Success Manager to onboard and support customers in maximizing their use of our AI-native support platform.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
What you'll build
- Own onboarding and adoption for customers
- Keep customers current on new features
- Watch usage and engagement signals
- Partner with engineering for customer success tooling
- Use Pylon for own workflows
Must have
- 0-2 years of experience in a Customer Success or customer-facing role
- BA/BS degree or equivalent practical experience
- Comfortable interacting with customers daily over chat and video
- Strong technical curiosity
AI in the day-to-day
Pylon enriches interactions with deep account-level context and automates low impact customer work.
Requirements
- Experience
- 0–2 years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Customer Success Manager at Pylon is responsible for guiding clients through onboarding and ensuring they derive value from the platform. This role requires strong communication skills and a technical mindset, as the manager will engage with customers daily and provide tailored solutions based on their needs. Ideal candidates are early in their careers, with a background in customer-facing roles and a keen interest in technology. Pylon is a rapidly growing company, backed by notable investors, and offers a collaborative environment where feedback directly influences product development.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze September 25, 2026. Last confirmed on Pylon's careers page September 27, 2026.
Quick facts
- Is the Customer Success Manager role remote?
- No — this is an on-site role in New York.
- How much experience is required?
- 0–2 years of relevant experience for this Customer Success Manager role.
- Where is the role based?
- Pylon is hiring for this position in New York.
- What seniority level is this role?
- Pylon targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager role at Pylon.
From the original posting
Pylon is the only agentic support platform, purpose-built for B2B companies.
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
About the Role
Pylon is looking for a Customer Success Manager to be the face of Pylon for our customers, the person they turn to as they onboard, ramp up, and get real value out of the product. You'll own a book of accounts end to end: hosting calls, answering questions, teaching best practices, and making sure every customer actually uses what they're paying for. This is a hands-on, in-person role at a fast-growing company, and a rare seat where your day-to-day feedback directly shapes our product roadmap.
What You'll Do
Own onboarding and adoption for your book of customers: host calls, answer questions in real time, and teach best practices so customers get value fast.
Keep customers current on new features through creative, scalable channels, webinars, written content, office hours, whatever actually gets the message across.
Watch usage and engagement signals closely, and proactively reach out to customers who aren't using the product as expected before it becomes a bigger problem.
Partner with engineering to build the tooling and internal processes that make customer success more efficient as we grow, and turn what you hear from customers into real product feedback.
Dogfood Pylon for your own workflows every day. You're not just a user of the product, you're one of the people shaping what we build next.
Requirements
0-2 years of experience in a Customer Success, Account Management, or other customer-facing role (new grads welcome).
BA/BS degree or equivalent practical experience.
Comfortable interacting with customers daily over chat and video.
Able to dive deep into a customer's use case and business and recommend real solutions, not just point them to a help article.
Strong technical curiosity: comfortable learning a technical product inside and out, with genuine interest in tinkering with it and imagining new workflows.
Organized and hardworking, able to juggle a growing book of accounts without letting things slip.
Our perks
🍽 Meals and snacks at the office
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 Retirement savings
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
✈️ Relocation and immigration support
More about Pylon
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)
Team: Currently 100+ with a team of 9 CSMs and growing!
Standard company text repeated across Pylon's postings is omitted here.