Is the Customer Success Manager role remote?

It's hybrid — PagerDuty expects some on-site time in Santiago, Chile.

How much experience is required?

At least 5 years of relevant experience for this Customer Success Manager role.

Where is the role based?

PagerDuty is hiring for this position in Santiago, Chile.

What seniority level is this role?

PagerDuty targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Customer Success Manager role at PagerDuty.

Customer Success Manager at PagerDuty

Joblaze summary

In the role of Enterprise Customer Success Manager at PagerDuty, the individual will engage with enterprise clients to foster relationships and guide them through their digital transformation processes. Key skills include extensive B2B SaaS experience, strong consulting abilities, and the capacity to influence C-level executives. This position is well-suited for someone with a background in IT enterprise architecture or DevOps, who can effectively communicate technical changes and drive customer value. The team operates in a hybrid model, emphasizing collaboration and innovation.

Joblaze insights

Listed today — first seen on Joblaze October 23, 2026. Last confirmed on PagerDuty's careers page October 23, 2026.

Quick facts

Is the Customer Success Manager role remote?: It's hybrid — PagerDuty expects some on-site time in Santiago, Chile.
How much experience is required?: At least 5 years of relevant experience for this Customer Success Manager role.
Where is the role based?: PagerDuty is hiring for this position in Santiago, Chile.
What seniority level is this role?: PagerDuty targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Manager role at PagerDuty.

From the original posting

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking an Enterprise Customer Success Manager to join our talented, customer-focused team! As an Enterprise Customer Success Manager, you will report to the Customer Success leadership team and partner closely with sales, product, and expert services teams to serve as a trusted advisor to our enterprise customers, building executive-level relationships and guiding customers through their digital transformation journey while driving adoption of real-time operations. This is an exciting opportunity to work with complex enterprise customers across various market segments and solution complexities, directly impacting their business outcomes and growth. The ideal candidate has extensive B2B SaaS experience with strong consulting skills and the ability to influence C-level stakeholders.

KEY RESPONSIBILITIES

Build and foster executive-level trusted advisor relationships with customers' IT, Engineering, and Support organizations to accelerate their digital journey
Demonstrate hands-on PagerDuty product knowledge by applying it to customers' business priorities and guiding them on process, people, and change management best practices
Produce and execute comprehensive adoption paths showing current state, target future state with timeline while proactively identifying risks and building mitigation plans
Deliver business value and innovation by understanding customers' opportunities to reduce costs and drive growth, recommending additional expert services when appropriate
Lead cross-functional post-sales teams to deliver seamless customer experiences while preparing and facilitating business reviews, training sessions, and strategic interactions

BASIC QUALIFICATIONS

5+ years of relevant industry expertise in a dynamic, customer-facing role within B2B SaaS organizations
Strong consulting skills with proven results working as a trusted advisor to drive business value for customers
Ability to drive effective and influential conversations at C-level with experience facilitating difficult discussions and handling objections
Experience building business value ROI models and forecasting risk, renewal, and expansion within customer portfolios
Advanced written and verbal English communication skills

PREFERRED QUALIFICATIONS

Solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring
Experience working in a DevOps environment or with companies transitioning to DevOps
Proven ability to represent the voice of the customer to inform sales processes and product roadmap
Experience proactively communicating technical product changes, degradations, and updates to enterprise stakeholders
Strong presentation and facilitation skills for webinars, demos, and strategic customer interactions

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

For external applicants, including employee referrals, this role is expected to come into our Santiago office 2 times per week, so they can thrive in their new role and fully embrace being a Dutonian!

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Customer Success Manager

KEY RESPONSIBILITIES

BASIC QUALIFICATIONS

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