Join Vantage as a Customer Success Manager to help clients optimize their cloud infrastructure costs in a remote-friendly environment.
Posted by employer 2 weeks ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Customer Success Manager at Vantage, the individual will manage the entire post-sale customer journey, focusing on onboarding, training, and ongoing support to ensure clients derive maximum value from the platform. This position requires a strong technical background, particularly in cloud cost management, and excellent communication skills to engage effectively with a diverse range of stakeholders, from startups to large enterprises. Ideal candidates will have at least three years of experience in customer success or technical account management within the B2B tech or SaaS sectors. Vantage's team is characterized by a high level of expertise and a commitment to customer advoc
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Vantage's career page.
- Vantage has 6 other open roles including Commercial Account Executive, Enterprise Account Executive, Senior Customer Success Manager.
- 7 active FinOps roles on Joblaze right now.
- 2 active Cloud Cost Management roles on Joblaze right now.
Quick facts
- Is the Customer Success Manager role remote?
- It's hybrid — Vantage expects some on-site time in USA (Remote).
- How much experience is required?
- At least 3 years of relevant experience for this Customer Success Manager role.
- Where is the role based?
- Vantage is hiring for this position in USA (Remote).
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Cloud Cost Management, FinOps.
- What seniority level is this role?
- Vantage targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager role at Vantage.
From the original posting
About Vantage:
At Vantage, we're passionate about building a cloud cost transparency platform that helps enable everyone – from developers to enterprises – analyze, report, collaborate on and optimize their cloud infrastructure costs. Both our CEO (a repeat founder) and CTO are passionate about cloud infrastructure. Having worked together at DigitalOcean, they are taking their combined knowledge to build and scale the Vantage platform. Together we are a high output team of ~60 employees based out of New York City (but embrace a remote-friendly lifestyle).
Our current customers include Square, Circle CI, Metronome, Decagon, and Temporal.
Vantage is also well capitalized and backed by outstanding top-tier investors including Andreessen Horowitz, Scale Ventures, Matthew Prince (Co-Founder, Cloudflare), Calvin French Owen (Co-Founder, Segment), Ben and Moisey Uretsky (Co-Founders, DigitalOcean), Stephanie and Nat Friedman (CEO, Github), Julia Lipton, Brianne Kimmel and others.
About The Role:
Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. You’ll serve as your customer’s main point of contact after being introduced by a sales team member. You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings.
This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises.
Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you.
What You Will Do:
You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve
Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model
Who We're Looking For:
3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
Previous experience with FinOps Cloud Cost Management solutions
You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts
Strong emotional intelligence and the ability to empathize with customers
A kind person
Bonus Points:
Monitoring and observability expertise
Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
Relevant Data Visualization / financial product experience
At this time Vantage is only setup to employ in the United States