Customer Success Manager
Join Twitch as a Customer Success Manager to enhance client service and drive advertising revenue growth.
Posted by employer 8 hours ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
What you'll build
- Manage client campaigns
- Oversee media planning
- Ensure smooth execution and delivery
- Troubleshoot live campaigns
- Maintain knowledge of Twitch's products
Must have
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation and oral communication skills
- Excellent collaboration skills
Nice to have
- Work experience in online media
- Previous agency experience
Requirements
- Experience
- 4+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Customer Success Manager at Twitch plays a vital role in ensuring the smooth execution of advertising campaigns, acting as the primary contact for clients and coordinating with internal teams. This position requires a strong background in online media and campaign management, along with excellent communication and problem-solving skills. Ideal candidates will have at least four years of experience in media planning and client management, making this role suitable for professionals looking to leverage their expertise in a fast-paced environment. The role is part of a growing team focused on enhancing client service and driving revenue through influencer marketing.
Joblaze insights
- Listed today — first seen on Joblaze October 20, 2026. Last confirmed on Twitch's careers page October 20, 2026.
- This exact title is also open at 3 other locations at Twitch: New York City, New York, United States, Los Angeles, CA, United States, Seattle, WA, United States.
- Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
- Starts above 32% of 744 comparable mid sales/marketing roles in United States we track (median $115,000 across 173 companies).
Quick facts
- Is the Customer Success Manager role remote?
- No — this is an on-site role in San Francisco, CA, United States.
- What's the salary range?
- Twitch lists $92,400–$177,800 for this role.
- How much experience is required?
- At least 4 years of relevant experience for this Customer Success Manager role.
- Where is the role based?
- Twitch is hiring for this position in San Francisco, CA, United States.
- What seniority level is this role?
- Twitch targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager role at Twitch.
From the original posting
About the Role
As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.
We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.
You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.
You Will:
-
Campaign Management:
- Work with the finance team on any client approvals and revenue recognition
- Own pre-sale process related to media planning and internal IOs
- Be client facing point of contact to ensure smooth execution and delivery
- Guide clients through internal purchasing tools
Client Management:
- Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
- Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
- Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
- Assist in pre-sale pipeline management, reporting, and opportunity accuracy
- Work with Campaign Operations to troubleshoot live campaigns
- Maintain up-to-date knowledge of Twitch's site features and products
You Have:
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation and oral communication skills
- Excellent collaboration skills
- Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
- Works well with others in high-energy environment with minimal supervision
- Experience and comfortability working with technical product teams
Bonus Points
- Work experience in online media
- Previous agency experience
Job ID: TW9305
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Standard company text repeated across Twitch's postings is omitted here.