Customer Success Manager - Asia
Ensure the success of Asia customers by serving as a trusted advisor and guiding them towards their desired outcomes.
Posted by employer 1 week ago
First seen on Joblaze 6 days ago
Last verified on the company career page 17 hours ago
What you'll build
- Own strategic relationships with assigned customer accounts
- Help customers drive high utilization of the Coursera platform
- Share accountability with the Sales team for customer retention and expansion
- Serve as the primary voice of customer and point of escalation
- Conduct regular cadence meetings with admins
Must have
- 8 + years of account management/sales/customer success experience
- Experience in driving customer retention results
- Experience increasing utilization metrics within assigned accounts
- Proven results with driving expansion/growth and renewal rates
Nice to have
- Ability to articulate the power of education and learning
- Strong sense of customer empathy and customer-centrism
- Entrepreneurial drive and ability to work autonomously
- Excellent interpersonal, communication, and presentation skills
- Experience working in/with Edtech and higher educational institutions
Practical constraints
- Travel expected 25%
AI in the day-to-day
Experience with leveraging AI to enhance efficiency and data heavy applications including Excel/Sheets and Looker.
Requirements
- Experience
- 8+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Customer Success Manager for Asia at Coursera, the individual will focus on fostering strong relationships with enterprise clients across various sectors, ensuring they achieve their desired outcomes through effective use of the platform. Key skills include account management, customer retention strategies, and the ability to drive product utilization, with a background in Edtech or higher education being advantageous. This position is suited for someone with significant experience in customer success or account management, who can navigate a fast-paced environment and collaborate across multiple teams.
Joblaze insights
- Listed 6 days ago — first seen on Joblaze November 4, 2026. Last confirmed on Coursera's careers page November 10, 2026.
Quick facts
- Is the Customer Success Manager - Asia role remote?
- It's hybrid — Coursera expects some on-site time in Singapore.
- How much experience is required?
- At least 8 years of relevant experience for this Customer Success Manager - Asia role.
- Where is the role based?
- Coursera is hiring for this position in Singapore.
- What seniority level is this role?
- Coursera targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager - Asia role at Coursera.
From the original posting
About Coursera + Udemy
Job Overview:
As a Customer Success Manager, your role is to ensure the success of our Asia customers in businesses, governments and higher education by serving as a trusted advisor and guiding them towards their desired outcomes. You will manage enterprise customers in the corporate, government & higher education space and craft high-leverage solutions to drive value and RoI for customers. Your effectiveness will be measured by your ability to drive account value through effectively driving product usage, managing customer relationships and helping customers articulate business value tied to learning on the Coursera platform. Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content strategy, Product and Learner Operations, and Services all working cohesively towards the shared goals of Coursera's growth and long-term success. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning.
Responsibilities:
- Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.
- Be a trusted advisor to the customers to help them derive value from their investment in Coursera and own Customer Executive relations via executive business reviews, exec sponsor meetings and ROI articulation.
- Help customers drive high utilization of the Coursera platform by conducting regular cadence meetings with admins, sharing best practices and executing a turn-around plan when customer- usage is low.
- Share accountability with the Sales team for ensuring customer retention and expansion.
- Serve as the primary “voice of customer” and point of escalation when customer issues arise, working in partnership with Support and Implementation to troubleshoot, and ensure quick resolution.
- Travel expected 25%
Qualifications:
- 8 + years of account management/sales/customer success experience.
- Experience in driving customer retention results, customer health metrics and driving value.
- Experience increasing utilization metrics within assigned accounts.
- Proven results with driving expansion/growth and renewal rates.
Nice to haves:
- Experience with leveraging AI to enhance efficiency and data heavy applications including Excel/Sheets and Looker.
- Ability to articulate the power of education and learning to influence key business decision makers.
- Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy.
- Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments.
- Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action.
- Experience working in/with Edtech and higher educational institutions.
Keep Learning
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