Customer Success Manager, Beneficial Deployments EMEA

About the role

Join Anthropic as an EMEA-based Customer Success Manager supporting our Beneficial Deployments team's work with nonprofits. You'll be a strategic partner and trusted advisor to mission-driven organizations across EMEA, spanning a range of impact areas. Your focus is driving activation, adoption, and value of Claude across Claude for Enterprise, Claude Code, and the API. That means helping these organizations evolve how they work internally, and guiding them as they evolve how they serve their missions and constituents with AI.

You'll work as a pod with your Account Executive and Applied AI counterpart. Within the pod, you'll decide what level of engagement each customer most needs and either personally deliver it or connect the customer to resources that serve their needs. CS-led engagements range from high-touch 1:1 partnerships to one-to-many cohort engagements, with the latitude to design other approaches where they serve customers better.

As one of our early Customer Success Managers in EMEA, you'll be a pioneer: helping to build regional processes, establish new customer relationships, and represent Anthropic's brand in a high-growth market. You'll operate with significant autonomy while staying closely aligned with global teams, which calls for someone who thrives in ambiguous environments and works effectively across time zones.

The insights you gather from these partnerships will directly inform our research priorities, product development, and strategies for beneficial AI deployment. As the voice of the customer, you'll help shape how we build and deliver AI systems that amplify social good.

Key responsibilities

• Work as a pod with your Account Executive and Applied AI counterpart, building shared territory and success plans

• Drive activation and adoption across your portfolio, using your judgment to match the engagement model to what each customer most needs

• Use your knowledge of each customer and of regional nuances to plan usage proactively, understanding current and future consumption and adoption and how they create realized value for the customer

• Build trusting relationships with nonprofit leaders, program teams, and IT staff to understand their mission, goals, and capacity

• Guide customers in evolving how they work internally, with change management suited to mission-driven cultures, including Train the Trainer programs, Center of Excellence development, and enablement that respects capacity constraints

• Help customers evolve how they serve their missions and constituents with AI, identifying high-impact use cases across program delivery, research, fundraising, and operations

• Become an expert in Anthropic's products across the API, Claude for Enterprise, and Claude Code, guiding customers to the right solutions and keeping them current on what's new

• Document and quantify value realized through social impact outcomes, program effectiveness, cost savings, and mission amplification, and share it in regular impact reviews that build the case for continued investment

• Build the repeatable playbooks, enablement resources, and regional processes that scale across the EMEA portfolio, and bring customer insights back to Product and Research

You may be a good fit if you have

• 5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architecture, or similar), ideally supporting mission-driven organizations such as nonprofits, foundations, educational institutions, or government agencies

• Experience working as part of an account team alongside sales and technical counterparts

• Experience managing high-touch strategic accounts and designing one-to-many programs (cohorts, webinars, user communities, or similar), with the judgment to know which a customer needs

• A track record of driving activation and adoption of new technology, including change management in organizations with limited technical capacity

• Experience driving success across both consumption-based and seat-based business models

• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns, and the ability to explain them to audiences from frontline staff to executive leadership

• A strategic mindset to identify opportunities for expanded social impact and turn them into actionable plans

• Comfort operating with significant autonomy in an early-stage regional team, and working effectively with global colleagues across time zones

• Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society

• A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality

• (Bonus) Fluency in French, German, Spanish, or Italian