Is the Customer Success Manager, Commercial role remote?

Yes — Chainguard lists this as a fully remote position.

What's the salary range?

Chainguard lists $125,000–$125,000 for this role.

How much experience is required?

At least 2 years of relevant experience for this Customer Success Manager, Commercial role.

What's the tech stack?

Joblaze extracted these technologies from the posting: AppSec, DevSecOps, Regulatory Compliance, Supply Chain Security, Vulnerability Management, containers.

What seniority level is this role?

Chainguard targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Customer Success Manager, Commercial role at Chainguard.

Customer Success Manager, Commercial at Chainguard

Joblaze summary

In the role of Customer Success Manager at Chainguard, the individual will oversee the onboarding and ongoing support of commercial clients, ensuring they effectively utilize the company's security solutions. Key skills include a strong technical background in areas like DevSecOps and vulnerability management, along with experience in customer-facing roles. This position is ideal for someone with a proactive mindset and the ability to navigate complex customer relationships, particularly in a startup environment. Chainguard emphasizes a collaborative culture, where customer advocacy is central to its mission.

Joblaze insights

Listed today — first seen on Joblaze October 22, 2026. Last confirmed on Chainguard's careers page October 22, 2026.
Salary band is below the typical range for Management roles (median ~$170,000).
Starts above 53% of 174 comparable mid management roles in United States we track (median $120,900 across 90 companies).
Regulatory Compliance appears in 0.2% of 459 comparable mid management roles in United States.

Quick facts

Is the Customer Success Manager, Commercial role remote?: Yes — Chainguard lists this as a fully remote position.
What's the salary range?: Chainguard lists $125,000–$125,000 for this role.
How much experience is required?: At least 2 years of relevant experience for this Customer Success Manager, Commercial role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AppSec, DevSecOps, Regulatory Compliance, Supply Chain Security, Vulnerability Management, containers.
What seniority level is this role?: Chainguard targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Manager, Commercial role at Chainguard.

From the original posting

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

At Chainguard, we are on a mission to secure the software supply chain by default. We are choosing to do this the right way, which is the hard way. Some have even called us “the Justice League of security.” Our team is founded by the industry's leading experts on open source software, security and cloud native development and is backed by Spark Capital, Sequoia, Amplify Partners, the Chainsmokers and more. Chainguard’s product portfolio includes Chainguard Images and Professional Services. Customers range from Fortune 500 companies in banking, fintech, government and infrastructure to startups and SMBs. Join us as we help organizations secure their software supply chain from source to production.

The role, in a nutshell:

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Commercial customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

What you’ll do:

Customer Onboarding: Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.
Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influencing them to act toward customer needs.
Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.

What we're looking for:

2+ years experience in customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or C-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new processes or practices to ensure we best serve customers.
Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
Driven, high emotional intelligence, and strong priority management skills

Strongly Preferred:

Previous early-stage startup experience
Passion for technology & cybersecurity
Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

Compensation: Up to $125,000 base salary + bonus

About Us

Standard company text repeated across Chainguard's postings is omitted here.

Customer Success Manager, Commercial

About Us

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