How much experience is required?

At least 5 years of relevant experience for this Customer Success Manager, Enterprise, APAC role.

What's the tech stack?

Joblaze extracted these technologies from the posting: AI/ML.

What seniority level is this role?

Harvey AI targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Customer Success Manager, Enterprise, APAC role at Harvey AI.

Joblaze summary

The Enterprise Customer Success Manager at Harvey AI is responsible for managing the post-sales experience for a portfolio of high-value enterprise clients in the Asia-Pacific region, particularly in Singapore. This role requires strong analytical skills and the ability to engage with multiple stakeholders, leveraging product usage data to drive customer success and retention. Ideal candidates will have over five years of experience in customer success or account management within enterprise SaaS, preferably with a background in the legal industry or AI products. The position involves collaboration with various teams to enhance product adoption and influence future developments.

Joblaze insights

Listed 2 days ago — first seen on Joblaze September 22, 2026. Last confirmed on Harvey AI's careers page September 24, 2026.
This exact title is also open at 1 other location at Harvey AI: Singapore.
AI/ML appears in 8.6% of 58 comparable senior management roles in India.

Quick facts

How much experience is required?: At least 5 years of relevant experience for this Customer Success Manager, Enterprise, APAC role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML.
What seniority level is this role?: Harvey AI targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Manager, Enterprise, APAC role at Harvey AI.

From the original posting

Role Overview

The Enterprise Customer Success Manager joins Harvey's Customer Success team to serve as the strategic partner for enterprise clients across the Asia-Pacific region, with a focus on the Singapore market. The team's mission is to drive deep product adoption, deliver measurable business outcomes, and build lasting relationships with legal and professional services organizations deploying Harvey's AI platform. This role owns the end-to-end post-sales experience for a portfolio of high-value enterprise accounts, from onboarding through renewal and expansion. The Enterprise CSM partners directly with Sales, Product, and Legal Engineering to translate customer needs into product value and influence Harvey's roadmap in a rapidly growing APAC market. It is a rare opportunity to shape how leading Asia-Pacific law firms and enterprises adopt AI technology at the frontier of legal innovation.

What You'll Do

Own strategic account management for a portfolio of enterprise clients, driving adoption, retention, and expansion across Singapore and the broader APAC region.
Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives from scoping through go-live.
Build and execute success plans informed by product usage data, customer health scores, and business objectives to proactively mitigate churn risk and identify growth opportunities.
Serve as the customer's trusted advisor on Harvey's AI capabilities, conducting training sessions, executive business reviews, and strategic workshops tailored to legal workflows.
Collaborate cross-functionally with Sales, Product, and Legal Engineering to champion customer feedback, influence roadmap priorities, and align on shared account goals.
Develop scalable playbooks and processes for the APAC customer success motion, contributing to the growth of Harvey's regional operations.

What You Have

5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments.
Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership.
Strong analytical skills with experience using customer health data, product usage metrics, and business KPIs to drive engagement strategy.
Excellent communication and executive presence, with the ability to influence stakeholders across technical and non-technical audiences.
Experience with legal industry clients, professional services, or AI/LLM products is highly preferred.
Based in or willing to relocate to Singapore, with ability to travel within the APAC region as needed.

Additional Information

Work eligibility: Must be authorized to work in India. Visa sponsorship is not available for this role.

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