Customer Success Manager, Enterprise (New York)
Serve as the primary liaison for enterprise customers, ensuring successful onboarding and ongoing value delivery.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 17 hours ago
Skills & Technologies
AI in the day-to-day
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews.
Requirements
- Experience
- 5+ years
- Education
- Bachelor's degree
Not disclosed in this posting: work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Success Manager at Abnormal Security, the individual will focus on fostering strong relationships with enterprise clients, ensuring effective onboarding and ongoing platform adoption. Key skills include a solid understanding of SaaS products and the ability to communicate both strategically and technically, with a proven track record in customer success. This position is ideal for someone with over five years of experience in enterprise SaaS, particularly in managing large customer portfolios and engaging with executive stakeholders. The company emphasizes collaboration across teams to enhance customer satisfaction and drive product improvements.
Joblaze insights
- Listed about a month ago on Joblaze — tracked directly from Abnormal Security's career page.
- Abnormal Security has 79 other open roles including L1 Technical Support Engineer, Software Engineer II - Insider Risk, Enterprise Account Executive - Chicago.
- 1513 active SaaS roles on Joblaze right now.
- 1226 active Salesforce roles on Joblaze right now.
- 311 active Jira roles on Joblaze right now.
- Salary band is below the typical range for Management roles (median ~$175,000).
- Pays more than 27% of the 646 salaried SaaS roles we track (median $150,000). See SaaS salary trends
Quick facts
- What's the salary range?
- Abnormal Security lists $119,040–$140,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Customer Success Manager, Enterprise (New York) role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Jira, SaaS, Salesforce.
- What seniority level is this role?
- Abnormal Security targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager, Enterprise (New York) role at Abnormal Security.
From the original posting
About the Role
As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention.
Who you are
- Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives
- Action-oriented, analytical, and collaborative in approach to customer success and issue resolution
- Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle
- Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations
- Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions
- Proven track record of driving product adoption and supporting long-term customer growth
What you will do
- Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
- Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
- Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
- Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
- Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
- Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers
- Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction
Must Haves
- 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles
- Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
- Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
- Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
- Proficiency with CRM and case management tools such as Salesforce and Jira
- Technical proficiency related to internet technologies, networking, and email security products
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
#LI-MC2
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.