Join Bluevine as a Customer Support Associate to help small business owners succeed through effective communication and problem-solving.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Not disclosed in this posting: seniority, years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Support Associate at Bluevine, the individual will engage directly with small business owners to address their inquiries and concerns about the company's financial products. Key skills include effective communication and problem-solving, with a focus on leveraging technology to enhance customer experiences. This position is ideal for those who thrive in dynamic environments and have a passion for helping others, making it suitable for entry-level candidates eager to grow in a collaborative setting. Bluevine emphasizes a vibrant office culture, fostering teamwork and innovation.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from BlueVine's career page.
- BlueVine has 7 other open roles including Underwriter, Sr. Disputes Operation Analyst, People Coordinator & Office Operations Associate (part-time).
Quick facts
- Is the Customer Support Associate role remote?
- It's hybrid — BlueVine expects some on-site time in Jersey City, NJ; Salt Lake City, UT.
- What's the salary for this Customer Support Associate role?
- BlueVine lists a starting salary of $23.
- Where is the role based?
- BlueVine is hiring for this position in Jersey City, NJ; Salt Lake City, UT.
- Is this full-time or contract?
- Full-time for this Customer Support Associate role at BlueVine.
From the original posting
About Bluevine
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
About the Role
Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. This role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with Bluevine.
This is not a fully remote role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices will reopen in accordance with local guidelines.
WHAT YOU'LL DO:
- Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats.
- Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs.
- You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer.
- Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests.
- Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics.
- Identify, resolve, and/or escalate risks and trends that may impact the customer experience.
- Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements.
- Be adaptable and flexible to support business needs, including short-term scheduling adjustments.
- Be a part of creating a fun and engaging culture.
Core Capabilities or Competencies:
- You have a passion for helping people and you love making a difference in the lives of others.
- You thrive in ambiguous and rapidly changing environments.
- Learning things quickly and making swift decisions is nothing new for you.
New Hire Hourly Pay: $23 / hour (non-exempt)
Benefits & Perks (US Based ONLY)
- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 each year to spend on your personal wellness
- Monthly WFH stipends totaling over $1,000 annually
- Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
- Access to financial coaches and education sessions
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities
#LI-Hybrid