Join Bugcrowd as a Customer Support Engineer I, providing technical support for customers and researchers in a fully remote role.
Posted by employer 1 day ago
First seen on Joblaze 9 hours ago
Last verified on the company career page 9 hours ago
What you'll build
- Serve as the first point of contact for customer and researcher issues
- Identify and apply established workarounds for common issues
- Document repeatable solutions in the Knowledge Base
- Assist in refining internal operational workflows
- Work under the guidance of senior team members
Must have
- 0–2 years of experience in a technical support or customer-facing environment
- Familiarity with command-line tools
- Strong written and verbal communication abilities
Nice to have
- Demonstrated interest in cybersecurity concepts
- Exposure to vulnerability types
- Interest in ethical hacking
Requirements
- Experience
- 0–2 years
Not disclosed in this posting: visa sponsorship.
Joblaze summary
In the role of Customer Support Engineer I at Bugcrowd, the individual will serve as the first point of contact for customers and researchers, addressing technical inquiries and issues related to the Bugcrowd Security Knowledge Platform. Key skills include familiarity with command-line tools and basic knowledge of integrations like Jira and APIs, alongside strong communication abilities. This position is suitable for candidates with 0-2 years of experience in technical support or related fields, particularly those with an interest in cybersecurity. The team emphasizes professional growth through mentorship and collaboration.
Joblaze insights
- Listed today — first seen on Joblaze October 31, 2026. Last confirmed on Bugcrowd's careers page October 31, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$128,600).
- Starts above 16% of 146 comparable junior other roles in United States we track (median $88,000 across 68 companies).
- Jira appears in 1.4% of 506 comparable junior other roles in United States; APIs appears in 0.4% of 506 comparable junior other roles in United States.
Quick facts
- Is the Customer Support Engineer role remote?
- Yes — Bugcrowd lists this as a fully remote position.
- What's the salary range?
- Bugcrowd lists $59,520–$74,400 for this role.
- How much experience is required?
- 0–2 years of relevant experience for this Customer Support Engineer role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: 2FA, APIs, Jira, SAML, SSH, SSO.
- What seniority level is this role?
- Bugcrowd targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support Engineer role at Bugcrowd.
From the original posting
Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit www.bugcrowd.com.
Essential Duties and Responsibilities
- Initial Technical Support: Serve as the first point of contact for customer and researcher issues across tickets, email, and video channels, resolving standard L0–L2 technical questions.
- Knowledge & Documentation: Identify and apply established workarounds for common issues while documenting repeatable solutions in the Knowledge Base.
- Workflow Optimization: Assist in refining internal operational workflows and documentation to increase resolution efficiency.
- Guided Professional Growth: Work under the regular guidance of senior team members, proactively seeking feedback and coaching to develop technical skills and independence.
- Experience: 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
- Technical Foundations: Familiarity with command-line tools (e.g., Bash, SSH, grep) and foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA.
- Communication Skills: Strong written and verbal communication abilities with a focus on clear, professional documentation.
- Problem-Solving Mindset: A solutions-oriented approach with strong time management, composure under pressure, and a high sense of urgency.
- Security Interest: Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking.
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
Sitting and / or standing - Must be able to remain in a stationary position 50% of the time
Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.
Environment - remote, work-from-home 100% of the time.
The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs.
At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the position is: $59,520 - $74,400.
Culture
Equal Employment Opportunity:
Bugcrowd is EOE, Disability/Age Employer.
Apply at: https://www.bugcrowd.com/about/careers/
Standard company text repeated across Bugcrowd's postings is omitted here.